Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Social Media Coordinator, Prequel (Remote) - $100,000/Year Usd
Recruited by Crossover 7 months ago Address Chicago, IL, United States
Social And Digital Media Strategist - Remote | Wfh
Recruited by Get It Recruit - Marketing 8 months ago Address Chicago, IL, United States
(Hybrid) Social Media Coordinator
Recruited by PenFed Credit Union 8 months ago Address , Mclean, 22102
Social Media Marketing Specialist For A Daycare - Remote | Wfh
Recruited by Get It Recruit - Marketing 9 months ago Address Arlington Heights, IL, United States
Social Media Coordinator Jobs
Recruited by Black Hawk College 9 months ago Address Illinois, United States
Social Media Marketing Intern
Recruited by Dauntless Travel 9 months ago Address Chicago, IL, United States
Social Media Strategist Jobs
Recruited by Saatchi & Saatchi 9 months ago Address Chicago, IL, United States
Social Media Coordinator Jobs
Recruited by @properties 9 months ago Address Chicago, IL, United States
Kearney - Social Media Specialist - 2023
Recruited by Kearney 10 months ago Address Chicago, IL, United States
Logistics & Social Media Intern
Recruited by Sales Therapy LLC 10 months ago Address Illinois, United States
Social Media Intern Jobs
Recruited by National General 10 months ago Address Greater Lansing, United States
Social Media Specialist Jobs
Recruited by Vivid Seats 10 months ago Address Chicago, IL, United States
Social Media Manager Remote
Recruited by Bliss Events, Inc. 10 months ago Address Chicago, IL, United States
Social Media Intern (Summer) - Remote | Wfh
Recruited by Get It Recruit - Marketing 11 months ago Address Elk Grove Village, IL, United States
Social Media Coordinator Jobs
Recruited by Gold Rush Amusements, Inc. 11 months ago Address Hoffman Estates, IL, United States
Social Media Specialist Jobs
Recruited by Dyson 11 months ago Address Illinois, United States
Social Media & Events Intern
Recruited by Olliv By CoinFlip 1 year ago Address Chicago, IL, United States
Social Media Representative Jobs
Recruited by Ulta Beauty 1 year ago Address Bolingbrook, IL, United States
Social Media Intern Jobs
Recruited by Global Leadership Network 1 year ago Address , Barrington, 60010, Il
Digital Media Specialist Remote
Recruited by Jobot 1 year ago Address Chicago, IL, United States
Seo Strategist (Remote In Us)
Recruited by Logical Media Group 1 year ago Address Chicago, IL, United States

Social Media Representative (Remote)

Company

Ulta Beauty
Address , Bolingbrook, 60440, Il
Employment type
Salary $14.67 - $23.37 an hour
Expires 2023-06-27
Posted at 1 year ago
Job Description
OVERVIEW

Experience the possibilities of our progressive, omnichannel approach to beauty retail. At Ulta Beauty, our Marketing team is applying the latest technologies to personalize the buying experience of true beauty enthusiasts—in ways that surprise and delight. Building love and loyalty, one communication, one experience, one brilliant idea at a time. We represent the perfect blend of strategy and creativity. Of tactics and analytics. To make Ulta Beauty a brand guests will advocate for. Growing share of heart. Delivering with disciplined consistency. Whether your deepest passion is for design or content, strategy or data, or some combination of all things marketing, Ulta Beauty will provide significant latitude to explore your talents and passions, with opportunities to stretch and deepen, to grow and build. Truly, the possibilities are beautiful.
POSITION SUMMARY:
Our Guest Services team is seeking Beauty Enthusiasts for our Social Media Representative position. The Social Media Representative is focused on customer service; researching and resolving guest issues and actively engaging with beauty lovers online in our Ulta Beauty social space! The ideal candidate will possess knowledge of the various social media platforms such as, but not limited to: Twitter, Instagram, YouTube, Pinterest, Facebook, Snapchat, etc. The candidate will be responsible for monitoring and posting responses to guests on social networks, engaging in online reviews, participating in online chat services, optimizing our guest's social media experience using consistent service and quality standards.

CORE JOB RESPONSIBILITIES:
  • Respond to and resolve guest inquiries across social media platforms.
  • Effectively exercise cross-functional collaboration skills and partnerships to resolve guest escalations.
  • Maintain confidentiality of Ulta Beauty response plans and strategies for handling social media conversations and activities
  • Meet or exceed service level measures for guest satisfaction (Customer Satisfaction, average response time, quality and accuracy, attendance, etc.), and department productivity standards (e.g. responses per hour).
  • Communicate and collaborate effectively among peers and leaders
  • Assist Supervisor by sharing trends observed on social media along with aligned response methods.
  • Manage multiple systems to research, resolve, and document guest service inquiries and log each interaction in the incident management system.
  • Use Ulta Beauty standards to suggest and align on response verbiage, follow a response playbook, and drive engagement with Ulta Beauty and our brands.

ADDITIONAL RESPONSIBILITIES:
  • Must be able to work one of the required shifts noted: 1st, 2nd or 3rd Shift
  • Remain fluent in Ulta Beauty’s processes and systems used to serve guests across all contact channels in order to serve guests in those channels when needed
  • Identify when social media activity requires more coverage and modify your schedule accordingly to support business needs.
REQUIREMENTS FOR CONSIDERATION:
  • 2+ years Customer Service experience or related experience
  • Proficient with Microsoft Word, Microsoft Excel, and Microsoft Outlook
  • High School Diploma; Some College preferred
  • Must be professional and contribute positively to our fast-paced, collaborative office environment
  • Proven interpersonal and communication skills to develop internal relationships and partnerships with multiple stakeholders
  • Adaptability to learn a variety of software programs
  • 24x7x365 operation may require on-premises or remote work based on the work schedule and/or on the weekends, evenings, and holidays
  • Ability to type a minimum of 45 words-per-minute
  • Problem-solving and creating efficiencies
  • Working knowledge and understanding of Social Media sites and platforms, such as Twitter, Instagram, YouTube, Pinterest, Facebook, Snapchat, etc.
  • Exceptional organizational and multi-tasking skills, with the ability to work effectively under pressure and complete tasks quickly in a high energy environment
  • Willingness to shift work schedule to cover key promotions and staffing gaps; extra hours/days may be required
  • Strong sense of ownership and pride in professional deliverables
  • Positive attitude, detailed, and customer oriented
  • Proven ability to work effectively in a team environment, as well as independently, with minimal supervision
  • Excellent written and verbal communication skills


The pay range for this position is $14.67 - $23.37 / Hour with the opportunity to earn additional compensation pursuant with the Company’s bonus plan. Exact pay will be based on factors including but not limited to relevant education qualifications certifications experience level shift geographic location and business and organizational needs. Visit our Benefits and Career Development page:https://careers.ulta.com/careers/about-us/benefits-and-career-development
ABOUT

At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.