Smg - Medical Receptionist

Job Opportunity Job ID: 40087 Positions Location: Lansing, MI General Purpose of Job: Perform Description:

Positions Location: Lansing, MI

General Purpose of Job:

Perform general clerical duties associated with patient services to include: scheduling, greeting, admitting and discharging patients, answering all incoming phone calls, filing, and assisting with maintenance of medical records.

Essential Duties

This job description is intended to cover the minimum essential duties assigned on a regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Assume preceptor role for new clerical assistant and/or new medical assistant clerical.
• Answer incoming calls, respond to inquiries or appropriately make referral within the department or outside the practice. Open, sort, review and distribute mail.
• Participate in compiling pertinent data for patient demographic records, admit and discharge patients, schedule appointments, refer for tests and other services and take phone notes.
• Operate various standard and/or automated office equipment(computer, typewriter, calculator, telephone, intercom, photocopy machine and fax).
• Maintain records/files, obtain authorization forms for services and release of records.
• Greet, interact with, direct patients, visitors and others appropriately. Provide relevant information regarding department procedures, fees, and services. Facilitate referral to physicians and ancillary departments.
• Complete required forms/reports and enter data into computer, for correct insurance billing. Tabulate receipts, following billing procedures.

Job Requirements

General Requirements

• Role model behaviors that value the diversity of our associates, patients and customers and supports creating an environment that is inclusive, welcoming and respectful.
• Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures.
• Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank).
• Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities.
• Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence).

Work Experience

• Medical terminology, diagnosis and procedure coding, insurance and basic accounting as obtained through successful completion of a course. Preferred.
• Six months experience in a health care office or similar setting. Preferred.
• Experience with an EMR. Preferred.

Education High school diploma or GED

Specialized Knowledge and Skills

• Ability to work in an EMR
• Demonstrates knowledge of CRT keyboard to process transactions. Demonstrates keyboarding skills equivalent to 45 wpm
• 80% accuracy in demographic input
• Demonstrated excellent verbal and written communicaiton skills

Sparrow Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Requirements

Job Family Administrative/Clerical Requirements

Shift Days

Degree Type / Education Level High School / GED

Status Full-time

Facility Sparrow Medical Group

Experience Level Under 4 Years