Shoprite - Online Shopping Clerk (Inserra Jc) Salary Range $14.13 - $16.00/Hr

We are living our Purpose – To Care Deeply about People, Helping them to Eat Well and Be Happy. This Purpose guides everything we do and is why we are in business. We are using our service priorities - Safety, Friendliness, Presentation, and Efficiency to help us make decisions at work every day and are critical to the success of our business goals.

Title: Clerk Job Code: 2140

Job: Online Shopping Clerk

Department: Online Shopping

Supervised by: Store Manager, Assistant Store Manager

Job Summary:

To deliver a great customer experience while taking Customers orders off of the ShopRite website, selecting their order and communicating any issues with the Customers; to bag the orders, pack it in totes, store accordingly, bill the order, transport to the Customer’s car and take payment.

Minimum Required Qualifications:

The minimum required qualifications for this position include, but are not limited to, the following:

• Ability to stand, bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 50 lbs.
• Ability to work with fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences.
• Ability to work cooperatively with others.
• Ability to perform basic math.
• Ability to interact with Customers in a friendly and helpful way.
• Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
• Ability to tolerate dust and chemical agents during routine housekeeping duties.
• Ability to work all assigned work schedules and comply with all time and attendance policies.
• Ability to work in varying temperatures.
• Ability to stand/walk for the duration of a scheduled shift.

Essential Job Functions:

Associates must possess the minimum required qualifications listed above in order to successfully perform the essential functions of this position, which include, but are not limited to, the following:

Selecting

• Accurately select and organize Customer’s items efficiently.
• Accurately identify products from various departments.
• Be able to substitute comparable items when a Customer’s item is out of stock. This requires excellent communication skills via phone & in person.
• Be knowledgeable in picking top quality perishable items.

Consolidating

• Properly bag Customer’s orders safely and efficiently.
• Merge the completed totes to ensure they are ready for Customer collection or delivery.
• Prioritize temperature-controlled totes in the correct location (i.e. cooler).
• Prepare workspace for selection process.

Exporting

• Ability to make change with all denominations of American currency.
• Accurately collect proper payment and provide proper change.
• Understand operation of cash register and follow all cash handling procedures, if applicable.
• Prepare paperwork to complete a Customer’s transaction and file accurately.
• Process all forms of payments (i.e. cash, credit, checks, EBT, WIC, rain checks, coupons, vouchers, gift cards, etc.).
• Prepare workspace for selection process.

All Online Shopping Clerks must be willing and able to perform any or all of the Selecting, Consolidating and Exporting functions as well as all of the General Department Responsibilities set forth below.

General Department Responsibilities

• Utilize and maintain equipment as required by department; report any equipment problems immediately.
• Work cooperatively with others.
• Work overtime as assigned.
• Properly handle all items in a Customer’s order to ensure the highest quality.
• Stand at work station for duration of scheduled shift, which may exceed 8 hours per day.
• Must be 18 years or older to operate balers, hi-lo’s, power jacks, and slicing machines.
• Complete all applicable department training programs.
• Perform all duties in accordance with Company rules, policies, safety requirements, and security standards and all Local, State and Federal health and civil code regulations.
• Dress and groom according to Company policy including uniform, name badge and hat or hair restraint.
• Perform other duties as assigned.
• Be knowledgeable in the various types of products carried in the store.
• Keep floor clear of debris and spills.
• Promote for sale any current charitable promotions to Customers.
• Greet all Customers and provide them with prompt, courteous service and assistance.
• Maintain punctual and regular attendance.
• Perform all duties in accordance with all ShopRite Service Priorities (Safety, Friendliness, Presentation, and Efficiency).
• Check prices and be knowledgeable about location of items in the store.
• Regularly lift, pull, push and rotate merchandise that weights 25 lbs., and that occasionally weights up to 50 lbs.
• Maintain a clean, neat, organized and safe work environment.
• Be knowledgeable about the selecting device and software.
• Adhere to all Federal, State and Local regulations as they pertain to the Online Shopping operation.
• Understand and adhere to Company shrink guidelines as relates to Online Shopping Department operations.
• Perform duties in accordance with the Company’s HAZCOM program and adhere to manufacturer’s label instructions for the safe and proper use of all chemical products.
• Perform duties in accordance with QA hand washing standards and use disposable gloves when handling food.
• Clean and sanitize all work surfaces, utensils and equipment in accordance with Department of Sanitation and QA standards.