Enrollments Specialist Jobs

About The Role

We are looking for an Enrollments Specialist to join our team! In this role you will receive client's telephone calls or emails, resolve complex situations related to the Tebra's course of business, have good command of the English language as well as excellent customer service skills with the ability to engage and problem solve.

Your Area of Focus

• Making sure that customers get all the information on the status of their enrollments
• Working with customers to collect information and complete specific enrollment agreements
• Solving issues that arise during the process
• Ownership of transaction requests (cases and payers) from beginning to end
• Walking customers through expectations and processes needed for approval of connections
• Assisting customers with troubleshooting and procedure questions
• Following up customer and vendors to ensure all docs are properly completed and processed

Your Professional Qualifications

• Expertise in customer service principles and office software applications
• 1-2 years experience with project-based work that involves following through on a process until its completion
• Bonus: Experience in medical billing, SalesForce or other CRM, and advanced telephone systems
• Domain experience in either healthcare, technology, or both preferred, but not required
• Not only out of this world problem-solving skills, but the ability to find your way through a maze of resources to find solutions

About Tebra

Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we’re building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

Our Values

Start with the Customer

We get to know our customers - and their patients - and look at the world through their lens.

Keep It Simple

Healthcare is too complex. We aim to simplify it for everyone.

Stay Entrepreneurial

We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

Better Together

We are diverse, humble, and collaborative. We put the team first and win together.

Celebrate Success

Life is short and joy is underrated. We take time to have fun and celebrate success.

Perks & Benefits

To assist with all of life’s needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

#BI-Remote

Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

California residents who apply or are recruited for a job with us: please carefully review our California-specific Privacy Notice under the California Consumer Protection Act here: https://www.tebra.com/privacy-policy/california-supplemental-notice/