Service Support Specialist / Technician (Hvac Controls) – Building Automation - Morristown, Nj

Who designs your future? You do.

Are you looking for a career where you can showcase your technical aptitude and passion for problem-solving to ensure your customers can work in a comfortable, safe, and energy-efficient environment? Then look to Siemens!

Our Culture:

At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.

What you will do for Siemens Smart Infrastructure:

Service Support Specialists assist with conducting preventive maintenance, repair, installation, commissioning, and general servicing of HVAC control systems (including detailed troubleshooting). You will be responsible for customer satisfaction through direct, onsite customer interaction, as well as for completing required project and service documentation. This position supports customers primarily in the Metro NYC area.

Responsibilities:

• Deliver manuals and documentation to customers for training, as well as support the mechanical staff on complex, critical equipment
• Compile job documentation, such as certificates of completion, customer training forms, training certificates, and punch lists
• Report problems or changes to management immediately
• Provides training to customers on electronic control systems operations
• Meet regularly with customers to become familiar with operating problems
• Diagnose and repair complex electronic control system malfunctions
• Provide sketches of field changes and discrepancies for engineering corrections and drawings
• Promote the sale of add-on work
• Keep customers informed of the nature of service provided, outstanding issues, and recommended system enhancements, upgrades, and/or repairs
• Manage assigned work to meet professional execution, time, and customer satisfaction standards
• Communicate with customers upon arrival and before leaving the work site

• Matching 401(k), up to 6%
• Paid parental leave
• Competitive paid time off plan, holidays, and floating holidays
• Competitive salary based on qualifications
• Overtime, on-call pay, and company uniform and vehicle for eligible positions
• Education and tuition reimbursement programs available
• Company cell phone and laptop
• Extensive product training and professional career development
• Health, dental, and vision plans with options