Senior Patient Service Rep - Ob/Gyn

The Senior Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, as well as payment and co-payment collection. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information. Able to independently perform these responsibilities based on the standard work for their department with minimal direction.

Job Duties and Responsibilities:

• Process and track referrals and authorizations for various insurance types.
• As liaison coordinates administrative support activities including facilities management, patient billing, utilization management, quality management, risk management, human resources, and payroll. Ability to establish and maintain collaborative relationships with peers, physicians, patients and departments.
• Finds opportunities for improvement within CS Link and department workflows.
• Manages physician master schedules and coordinate all schedule changes as instructed. Handle patient/provider correspondence as instructed.
• Coordinates communication between patients, family members, medical staff, administrative staff, insurance plans and other departments.
• Participates in daily huddles and staff meetings with topics and presentations to improve positive and effective partnership.
• Check in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance information is accurate in CS-Link.
• Explains policies, procedures or services to patients using administrative knowledge.
• Actively participate in lean management processes by detailing, monitoring and updating department specific data.
• Practice infection prevention standards and all department policies and procedures.
• Schedule appointments, complete patient registration, collect patient payments and to deliver a high standard of customer service.
• Monitors their own workflow to meet the requirements of their position at a level of expertise that requires minimal direction.
• Manages patient care flow and assist with monitoring CS-Link message pools and standard work.

Education:

High school diploma or GED preferred.

Experience:

Three (3) years of Patient Service Representative or Medical Assistant experience in an outpatient medical office setting required.

Working Title: Senior Patient Service Rep - Ob/Gyn
Department: Playa Vista - OBGYN
Business Entity: Cedars-Sinai Medical Care Foundation
Job Category: Administrative
Job Specialty: Admissions/Registration
Position Type: Full-time
Shift Length: 8 hour shift
Shift Type: Day
Base Pay:$21.70 - $32.55