Senior Medical Practice Assistant-Oral Surgery/Dental

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that’s served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It’s our passion.

The following job description is designed to indicate the general nature and level of work performed by

employees within this classification. It is not designed to contain or be interpreted as a comprehensive

inventory of all duties and responsibilities required of employees assigned to this job.

Serves as a lead worker to Medical Practice Assistants providing patient centered care and operational

support to the medical team to ensure an optimal patient experience. Coordinates activities in the

clinical areas and facilities a smooth patient flow. Assists with patient data collection, performs select

screenings and completes medical office functions relevant to area/assignment.

insurance setting.

exceeds patient expectations as evidenced by patient satisfaction scores.

contact) and written skills. Bilingual skills preferred.

professional in both appearance and approach.

office equipment.

multiple groups including third-party payors, physicians, patients and the system.

Responsibilities

1. Serves as a lead worker for Medical Practice Assistants to include training, scheduling, monitoring and

completing Performance Indicator Reports, and other reports to maximize productivity and

compliance within the department. Serves as acting supervisor for staff as needed, on weekends,

rotating holidays or anytime a shift needs coverage in the absence of a regularly scheduled supervisor.

2. Acts as primary preceptor and provides general and topic specific training to employees, when

changes in guidelines occur. Provides re-education to department staff based on results of reviews to

correct potential weaknesses and assure ongoing compliance. Ensures documentation exists to

evidence training has occurred.

3. Collaborates and assists with the coordination of operational activities to support clinical operations.

4. Serves as an expert resource for patient intake/inquiries, the assessment of patient needs related to

clinical support services.

5. Performs all related Medical Practice Assistant duties and patient service activities in coordination

with clinical team, and in an expert manner.

6. Assists with oversight in the day-to-day coordination of clinic/area activities and facilitates clinical

support processes according to standards, and has the ability to support all service needs.

7. Proficiently performs delegated technical functions to include but not limited to:

a. Obtains and/or records initial patient data including reason for visit, height, weight, allergies,

etc., as trained and reports data to appropriate healthcare team member.

8. Practices patient safety measures and in association with site leadership:

a. Complies with proper hand hygiene (hand washing/hand sanitizer gel/foam use).

b. Applies or practices proper infection control methods.

c. Identifies, corrects and/or reports safety hazards at the time of discovery.

d. Identifies and/or facilitates maintenance problems with equipment, initiates requests for work

order, and removes from patient care area, as appropriate.

e. Informs Environmental Services when additional cleaning activities are needed.

9. Participates in performance improvement and quality initiatives.

a. Participates in the unit performance improvement initiatives.

b. Meets expected performance quality measures as outlined for area(s) or responsibility.

10. Identifies ways to improve work processes and improve customer satisfaction. Makes

recommendations to supervisor, implements, and monitors results as appropriate in support of the

overall goals of the department and Parkland.

11. Stays abreast of the latest developments, advancements, and trends in the field of Medical Practices

by attending seminars/workshops, reading professional journals, actively participating in professional

organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current

work practices.

12. Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the

Medical Practice. Develops effective internal controls that promote adherence to applicable

state/federal laws, and the program requirements of accreditation agencies and federal, state and

private health plans. Seeks advice and guidance as necessary to ensure proper understanding.

13. Based on operational need, may be required to perform role in an alternate Parkland location.

1. Identifies ways to improve work processes and improve customer satisfaction. Makes

recommendations to supervisor, implements, and monitors results as appropriate in support of

the overall goals of the department and Parkland.

2. Stays abreast of the latest developments, advancements, and trends in the field by attending

seminars/workshops, reading professional journals, actively participating in professional

organizations, and/or maintaining certification or licensure. Integrates knowledge gained into

current work practices.

3. Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact

the area. Develops effective internal controls designed to promote adherence with applicable

laws, accreditation agency requirements, and federal, state, and private health plans. Seeks

advice and guidance as needed to ensure proper understanding.