Senior Manager, User Experience

Design the products that make global trade easy for everyone
The opportunity:
The Flexport Design team designs software for Flexport’s clients, partners, and the operations teams that support them. The Flexport User Experience/Design Team is seeking an excellent design leader with strong product vision to help elevate the current offering and formulate a compelling, business and research supported roadmap for the future. The individual sets a high bar for quality and knows how to help design teams effectively ship at that quality. While this leader will be chartered with improving a specific product area at Flexport, much collaboration will be required with their Design counterparts responsible for Client, Platform, Services, and Payment aspects of the experience.
Flexport’s mission is to make global trade easy for everyone. To achieve this goal, the Flexport User Experience (UX) team creates end-to-end experiences for our clients, partners, and operations teams. We are seeking a design leader with a strong product vision to create the offering and formulate a compelling business and research supported roadmap for the future of supply change for Small Medium Businesses (SMB's). This individual sets a high bar for UX quality and knows how to consistently execute at that level. As a key stakeholder in the product development process, much collaboration will be required with Senior Leadership and the broader UX team. To be successful, this leader must be relentlessly curious, embrace change, think deeply, and communicate clearly. Join us as we lay the foundation of our vision for global trade.
As a Senior Manager for Product Design, you and your team will drive the end-to-end user experience across the small business set of offerings. You will develop mobile and desktop solutions, that will allow for a simple and fun way to manage the logistics needs of small businesses.
You will:

• Help designers collaborate with their Product, Engineering, Data and Business counterparts.
• Lead the design for Flexport's Small Business customers suite of products
• Inspire your team to push the boundaries towards innovation.
• Align team priorities and deliverables to the company’s overall strategic goals.
• Oversee the development of the mobile design system.
• Create an environment of data inspired design, running exploratory and validation user research.
• Help formulate the product vision for your product area.
• Hire, coach, and mentor excellent product designers.
• Help evolve our current product design to align with Flexport’s brand in collaboration with the Brand Team.
• Collaborate closely with your Design peers at Flexport to ensure we create a consistent and cohesive overall product.
• Help elevate Flexport’s Design community, culture, and processes.
• Be a strong partner to your Product, Engineering, Data and Business peers.

You should have:

• Demonstrated long term thinking around strategic and business focused activities.
• Will have managed and mentored individual contributors.
• Proven ability to provide thought leadership and guide a team towards achieving a common goal
• Extensive experience managing and utilizing user research and data science to leverage respective insights.
• Experience managing geographically distributed teams is a plus.
• Will have shipped many successful software products, ideally both desktop and mobile.
• Experience in designing for consumer goods.
• Minimum of 10+ years of professional experience, of which 3+ years is in management, managing product designers/user experience designers.

About Flexport:
We believe global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. We aim to do this by building the Operating System for Global trade - a strategic model combining advanced technology and data analytics, logistics infrastructure, and supply chain expertise. Flexport today connects almost 10,000 clients and suppliers across 109 countries, including established global brands like Georgia-Pacific as well as emerging innovators like Sonos. Started in 2013, we've raised over $1.3B in funding from SoftBank Vision Fund, Founders Fund, GV, First Round Capital and Y Combinator. We’re excited about the three big ways we’re moving forward after our recent $1B investment from SoftBank Vision Fund in February 2019.
Worried about not having any freight forwarding experience?

• What’s freight forwarding and why does it matter? Freight forwarding is the coordination and shipment of goods from one place to another and it’s what makes global trade possible. Flexport is on a mission to make global trade easier for everyone because we believe it can help connect the world and break down economic barriers. We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.
• Don’t be! We’re building the first Operating System for Global Trade. That’s why it’s incredibly important for us to bring people from diverse backgrounds and experiences together with our industry veterans to help move the freight forwarding industry forward.

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training.
The US base salary range for this full-time position: (exclusive of bonus, equity and benefits.) $190,440 - $211,600 USD per year