User Experience (Ux) Specialist

ARE YOU A CREATIVE, SELF-STARTER SEEKING A CHALLENGE? DO YOU WANT TO MAKE AN IMPACT ON THE NATION’S HEALTH, WELL-BEING, AND SECURITY? DO YOU HAVE A PASSION FOR DEVELOPING PEOPLE AND ORGANIZATIONS?

GREAT, WE WANT TO MEET YOU.

We build partnerships with government clients to improve their organization's performance. Whether it's enhancing the technical capability of our nation's defense systems or advancing research and development for Veteran healthcare, our partnerships are making an impact in our communities and country.

JJR’s Client Experience organization acts as customer champion, capability builder, and innovation catalyst. We are seeking a pioneer who will advance our digital transformation strategy, serve clients, mentor staff, and develop new solutions to our clients’ challenges. Sound interesting? Keep reading.

WHY YOU SHOULD WORK WITH US.

You will be strategically important to the growth and development of our business. You will have a direct impact on the inspiring missions of our clients and play a significant role in carrying out JJR’s mission and purpose. We offer opportunities for growth and long-term career development. We are committed to our values and culture as demonstrated by our decisions and engagement initiatives. We are servant leaders who humbly lead wherever we are – at home, at work, and in our communities.

Need proof? It’s in the pudding. Here is what people are saying.

• “I feel JJR does a very good job of hiring people who will work well in the group dynamic - people who share the same work ethic and values, which makes for working together to be much easier and more enjoyable.” – Anonymous employee feedback from internal engagement surveys
• “JJR is one of the best companies I have worked with (for) in the past 20+ years.” – Anonymous employee feedback from internal engagement surveys

YOU IN? GREAT, HERE ARE THE DETAILS.

Title: User Experience (UX) Specialist

Location: Remote position – preferred location within 75 miles of National Capital Area/DMV

Classification: Salary, Exempt

Travel: 10%

Security Requirement: Must have, or be able to obtain, Tier 1 / National Agency Check with Written Inquiries (NACI) background investigation for the Department of Veterans Affairs (VA).

The Role

As the User Experience (UX) Specialist you are responsible for making products and services usable, enjoyable, and accessible for the end-user. You will be responsible for guiding government clients through our process, incorporating human-centered methods to solve complex user experience challenges. You will plan and execute UX initiatives from discovery through interface design; research, prototyping, iteration, visual design, user and usability testing. You will serve as the voice of the customer and make sure their needs are considered and met within a proposed solution. UX designers participate in all phases of the UX design process—from planning the project and conducting user research to creating high-fidelity, interactive prototypes, and finally, testing them with users. Typical duties include:

• Conducting UX research to understand user needs and generate ideas to solve their problems.
• Designing wireframes and prototypes.
• Running user testing to see if the design can be improved.
• Determining the information architecture of a digital product.
• Creating user journey maps and devising the best user flow to help users complete their tasks.
• Continuously iterating on solutions.

We think the goal of a UX designer is to understand how a user interacts with a product and ensure they have the best possible experience. You are familiar with UX laws and principles and work closely with product teams, developers, and key business stakeholders to ensure products are designed with both the user and business needs in mind.

Position Expectations

• Perform all duties in accordance with our code of conduct.
• Actively engage in your role and be accountable for all outcomes.
• Contribute to JJR’s strategic initiatives required to achieve JJR’s Grounded & Growing 2025 objectives.
• Deliver exceptional service to internal and external clients, partners, teammates.

Contributions

Deliver Exceptional Client Experience

• Creating business development materials
• Participating in company initiatives and recruiting efforts
• Providing and receiving mentorship from other designers
• Using your design skills to make strong typography, layout, and hierarchy choices.
• Conduct workshops and interviews to help frame problems, define insights, validate hypothesis, and create a compelling experience vision.
• Ensure all deliverables across a variety of projects are produced at the highest quality.
• Drive adoptability and usability of experiences developed.
• Participation in all aspects of the discovery process to understand the current state journeys, ecosystem, users, user segments, and stakeholder business needs.
• Delivering design work, including discovery artifacts, sketches and rough prototypes, wireframes, UX flows, and high-fidelity prototypes
• Contributing to design libraries and providing visual design and brand artifacts
• Foster continuous improvement through testing and iterative design
• Conduct user research and effectively translate user needs into an implementable digital experience through wireframes and high and low-fidelity prototypes
• Managing deadlines through teamwork
• Providing design critique, heuristic evaluations, and competitive analysis
• You’ll be part of a cross-functional team, working closely with stakeholders, product managers, and software engineers/developers. With projects spanning from user interface design to service design. Some of your responsibilities will include:

Required Education, Experience, & Skills:

• Establish and maintain the vision of the overall user experience across all creative disciplines leveraging human-centered design, information architecture, usability, and other applicable best practices.
• Expertise across standard UX Software.
• Minimum 5 years of experience specific to the following:
• Aligning deliverables with overall user experience strategies optimizing overall customer and end-user experience across all engagement and interactions.
• Minimum bachelor's degree Business Administration, Business Management, Computer Science, Information Systems, Information Resource Management, Industrial Engineering, Operations Research, or related fields. Certifications in relevant UX software plus a minimum of 5 years of relevant experience or a minimum of 7 years of relevant experience may be substituted for education.
• JJR may choose to substitute education with relevant experience.
• Relevant UX software experience.

Preferred Education, Experience, & Skills

• Familiarity and/or experience working on a scrum team within the Agile delivery framework.
• Exceptional oral and written communication and presentation skills, with proficiency in multiple methods of visual communication.
• Self-starter and results-oriented, able to work under minimal mentorship.
• Ability to be nimble through constant change and unexpected challenges.
• Application and technology delivery experience.
• A deep, natural curiosity and strong interpersonal, verbal, and written communication skills.
• Experience in group facilitation, including with groups of senior organizational leaders.
• Ability to work in a fast-paced and dynamic environment.

TOTAL COMPENSATION PACKAGE

Salary: In accordance with various state and federal pay transparency regulations, as well as best industry practices, our job descriptions include the salary range we reasonably expect to pay those joining our team, contingent upon little to no training being required. A final salary is subject to several factors, including but not limited to the following: years of experience, education, certification(s), training, specialized skills, responsibilities, etc.

The range of pay for this position is $87,000-$132,000

Core Benefits: Medical, Dental, Vision, 401K, Monthly $200 HSA Match, Complimentary $50k Basic Life and AD&D (eligible employees), STD, Complimentary LTD, AFLAC Coverage, etc.

PTO, Flexible Schedule, and Holidays: Employees receive a robust amount of PTO along with flexible/hybrid working schedules and additional support for new parents. JJR also observes a total of 11 paid federal holidays annually, including: New Year's Day, President's Day, 4th of July, Veteran's Day, Christmas, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Labor Day, Thanksgiving, and Columbus Day.

Professional Development + Continued Education Support: We believe employees at all levels benefit from continued growth and learning. As such, JJR is committed to paying the entirety of the cost for job-related certifications and/or training programs as well as contributing towards job-related higher-level education.

EEO Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Disclaimer
This description in no way implies that the duties listed here are the only ones the employee can be required to perform. The employee is expected to perform other tasks as dictated by their supervisor or JJR leadership.