Senior Manager, Health Plan Partnerships

Maven is the largest virtual clinic for women's and family health, offering continuous, holistic care for fertility and family building through maternity, parenting, pediatrics and menopause. Maven's award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better maternal health outcomes, as well as enhance DE&I in benefits programs. Founded in 2014 by CEO Kate Ryder, Maven has been recognized as Fast Company's #1 Most Innovative Health Company and has grown to 15 million lives covered. Maven has raised $300 million in funding from leading investors including General Catalyst, Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital.
An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

• Fortune Best Workplaces NY (2020, 2021, 2022, 2023)
• Great Place to Work certified (2020, 2021, 2022, 2023)
• TIME 100 Most Influential Companies (2023)
• Built In LGBTQIA+ Advocacy Award (2022)
• CNBC Disruptor 50 List (2022, 2023)
• Built Best Places to Work (2023)
• Fast Company Best Workplaces for Innovators (2022)
• Fast Company Most Innovative Companies (2020, 2023)

Maven is looking for a Senior Partnerships Manager who will drive business growth, client satisfaction, and operational excellence through Maven’s health plan and channel partners. The Senior Partnerships Manager will play a critical role in enabling and managing Maven’s ongoing relationships and programs with our key strategic health plan partners. This role will report to the National VP of Payer Growth to support a book of business of national and regional health plans with a particular focus on managing and activating Maven’s partnerships with fully insured health plans. The Senior Partnerships Manager will be responsible for operationally launching new channel partnerships and optimizing how Maven serves our existing channels, working cross functionally across Maven to ensure delivery of the highest level of service to our channel partners and their end customers.
As the Senior Partnerships Manager, you will:

• Identify and unblock operational, clinical and administrative obstacles to achieve health plan enrollment and revenue goals
• Develop strong, trusted relationships with the health plan product and operations team and serve as their Maven primary point of contact.
• Drive productive client meetings while proactively anticipating client needs and milestones specific to the employer benefits and health plan industry
• Coordinate across internal Maven teams (Product Marketing, Clinical, Client Success and Sales) to establish, maintain, and improve strong internal processes and structures to support reseller clients and programs on an ongoing basis, including marketing and sales collateral development, product communications, reporting and issue management
• Leverage and share internally operational knowledge and best practices for serving health plan partners to help build and manage new processes and dashboards that efficiently drive partner success
• Partner with key health plan stakeholders to enable and track success measurement and enrollment strategies for fully insured plans
• Have overall responsibility for smooth enablement/implementation of assigned health plan channel(s). Health plan relationships may include ASO and FI lines of business.
• Conduct product and workflow trainings of channel partner teams, as needed
• Deliver on partnership requests, payer reporting, PG analysis, and development of QBR materials; leveraging internal subject matter expertise, when required

We’re looking for you to bring:

• Experience in large-scale customer relationship management, with demonstrated success in partnering with clients to achieve their goals and in retaining and growing a relationships
• Demonstrated ability to manage complex cross-functional projects
• Experience building and improving processes for high growth company
• 7+ years of experience, with a strong background in healthcare and/or benefits
• Comfort with ambiguity and ability to succeed while working under pressure in a fast-paced, high intensity start-up environment
• Excellent oral and written communications skills; expert listening skills
• Comfortable engaging or leading sessions without having all the information on hand
• Demonstrated problem resolution and analytical skills
• Self-starter, curious, accountable, enjoys a healthy level of autonomy, strong work ethic; demonstrates agility and welcomes change
• Experience working with health plans, benefits consultants, benefits administrator and/or pharmacy benefit managers a plus
• Excels at multitasking and managing multiple high-priority customer engagements at once. Expert at prioritizing one’s own work

For candidates in NYC, CO, or CA, the base salary range for this role is $130k-$160k per year. You will also be entitled to variable compensation, stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset
At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits & Perks:
We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:

• 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
• Udemy, annual professional development stipend, and access to a personal career coach through Maven
• Whole-self care through wellness partnerships
• Weekly breakfast, lunch, and get-togethers
• Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
• 401K matching for US-based employees (immediately vesting)

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g [email protected]). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: [email protected]. For general and additional inquiries, please contact us at [email protected].