Senior Instructional Designer - Contract

Overview:

• Contract work up to 6-months at 40 hours a week
• The Senior Instructional Designer is responsible for creating content and learning experiences for a variety of audiences using various delivery methods for Ventra Health product training. He/she is an experienced professional who delivers training plans, programs, and/or individual courses that are linked to business requirements

Responsibilities:

• Use sound instructional design processes and adult learning methodology to plan, design and develop classroom and web-based instructor-led and asynchronous product training content and materials
• Serve as Subject Matter Expert for all assigned products and function as liaison between Product Management / Development and internal clients to assimilate and communicate upcoming product changes and impact on end users
• Initiates direct, consistent communication between business analysts and product managers, trainers, and other Subject Matter Experts, to successfully acquire, develop and/or maintain up-to-date information
• Analyze post-training follow-up to determine applicability of course material or training approaches and in collaboration with trainers and subject matter experts, work to ensure courses are accurate, up-to-date, and provide appropriate level of detail and incorporate feedback from internal and external customers
• Develop and execute project plans to ensure timely delivery of learning modules using sound instructional design; manage training program design and courseware development processes through to completion
• Write instructional content that is concise, engaging, and appropriate for the intended audience, purpose, and delivery method. Produce learning resources in a variety of formats including print, graphics, audio, video, and other technologies

Qualifications:

Education and Experience Requirements:

• Exceptional written and verbal communication skills, including the ability to make presentations, facilitate meetings, and transfer knowledge of training intent to others
• Authoring Tools: Articulate 360/Storyline knowledge strongly preferred. Single-source development tools such as Ancile, Docebo, WalkMe, AuthorIt, or similar, desired
• BA/BS in instructional design, education, communication or other related field required. Master’s degree preferred
• Solid knowledge of all MS Office Products required
• 5 - 7 years’ experience in software and/or technical curriculum development/course design for synchronous and asynchronous instructor-led, computer-based, and web-based training, including blended learning programs
• Ability to manage tight deadlines using effective project management, organization, and prioritizing skills
• Exceptional communicator who can serve as a liaison between numerous internal teams to ensure solution knowledge is shared across the organization and duplication of content development effort is minimized
• Self-directed professional who takes direct responsibility for on-time project completion in a flexible, collaborative, and creative work environment
• Ability to understand technical content, communicate well with subject matter experts and translate technical content to non-technical staff
• Strong editing skills, creative ability and technical expertise are strong plusses
• High energy professional with a demonstrated ability to work in a team environment that requires quick turnaround and quality output

• Knows and explains product features/benefits, understands the full breadth of assigned product lines, understands business operations and needs, understands/responds to the competition, applies market knowledge
• Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs
• Communicates well both verbally and in writing, has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback and handles constructive criticism
• Demonstrates comfort with uncertainty and takes necessary risk when outcomes are unknown
• Establishes and maintains effective relationships and gains trust and respect, and is exceptionally responsive to internal customer needs and requests
• Adaptability/Flexibility
  • Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs
  • Demonstrates comfort with uncertainty and takes necessary risk when outcomes are unknown
  • Adapts personal work style to achieve team objectives
• Demonstrates knowledge of assigned products and the context in which they are used to achieve desired outcomes
• Product Knowledge
  • Knows and explains product features/benefits, understands the full breadth of assigned product lines, understands business operations and needs, understands/responds to the competition, applies market knowledge
  • Demonstrates knowledge of assigned products and the context in which they are used to achieve desired outcomes
• Adapts personal work style to achieve team objectives
• Customer Focus
  • Uses Subject Matter Expert feedback for continuous improvements to content
  • Establishes and maintains effective relationships and gains trust and respect, and is exceptionally responsive to internal customer needs and requests
• Uses Subject Matter Expert feedback for continuous improvements to content
• Interpersonal Skills
  • Communicates well both verbally and in writing, has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback and handles constructive criticism
  • Able to take complicated or complex information and present it in a clear, concise, and logical manner
• Able to take complicated or complex information and present it in a clear, concise, and logical manner