Senior Implementation Manager Jobs

Who We Are:

Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us.

Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.

Who You Are:

Museum of Ice Cream is looking for a Senior Implementation Manager with a multi-faceted operations background to join the Operations team. As a Senior Implementation Manager at the Museum of Ice Cream, you will play a crucial role in understanding every function at the site level, supporting the General Managers (GMs) as their +1 and coordinating new museum openings in partnership with a cross functional team. This position requires excellent communication and project management skills, a strong understanding of operational processes, the ability to form and maintain strong partnerships, and takes a hands-on approach to ensure successful implementation.

Your Day-to-Day:

Operations Support:

• Assist in resolving any operational challenges and providing solutions to enhance guest experiences, and outlining process improvements to be implemented.
• Act as the key support to GMs in the day-to-day operations of existing museums, offering guidance and ensuring smooth and efficient process implementation
• Foster strong relationships with cross-functional teams, including marketing, finance, and facilities, to ensure seamless communication and collaboration
• Collaborate with GMs on key strategic decisions, revenue growth initiatives, and operational improvements.
• Act as de facto GM and AGM for periods of time and be able to train, function and execute all tasks of the unit management stack
• Contribute to the development and implementation of cross-functional projects and initiatives

New Museum Openings and Project Management:

• Work closely with cross-functional teams to develop comprehensive project plans, including timelines, resources, and deliverables
• Lead and project manage the operational setup for new museum openings, ensuring seamless implementation and successful launches
• Coordinate and oversee the execution of operational strategies, SOPs, and guidelines for new museum locations

Process Improvement and Optimization:

• Collaborate with the operations and people team to develop and refine standard operating procedures (SOPs) to enhance overall museum operations
• Identify opportunities for process improvements and operational efficiencies, working closely with GMs to implement best practices
• Build a system to measure success of implemented processes and conduct regular evaluations and feedback sessions to monitor progress and measure the effectiveness of implemented processes

Staff Training and Development:

• Work closely with the change and learning team to ensure ongoing training and development initiatives are aligned with operational goals
• Collaborate with change and learning, people, operations and GMs to develop training programs for the operations team, ensuring consistent and high-quality guest experiences
• Provide support in the recruitment, selection, and onboarding of new team members for upcoming museum openings
• Drive best in class hospitality goals

Revenue Growth and Performance Monitoring:

• Monitor key performance indicators (KPIs) and revenue targets to ensure optimal performance across museums
• Analyze data and provide insights to GMs to identify revenue growth opportunities and drive continuous improvement

The salary range for this role is $95,000-120,000 USD and is dependent on location and experience

The travel requirement for this role is 50% - 75%.

Requirements

The Necessities and Nice-to-Haves:

• Strong leadership and communication abilities with a focus on collaboration and team-building
• Exceptional problem-solving skills and the ability to thrive in a fast-paced, dynamic environment
• Minimum of 5 years of experience in senior management and multi-unit operational roles, preferably within the hospitality or entertainment industry
• Proven project management skills with a track record of successfully managing new museum openings and operational projects
• Bachelor's degree in Business Administration, Hospitality Management, or a related field

Benefits

The Good Stuff:

• Vision, dental, and healthcare benefits
• 16 free museum tickets per year for friends and family, with free entry for self
• Annual pinkball (yes, it is “pink-tie” themed and you can bring a date!)
• Paid Time Off
• Stock options
• Unlimited ice cream
• Competitive Pay
• 50% off retail products