Senior Hr Generalist, Investigations

At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy.

We invite you to join Gingham Nation, where we invest in our associates through competitive compensation, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities.

Primary role is supporting Bath & Body Works Stores organization with associate relations and workplace concerns. This includes partnering and consulting with associates and leaders to conduct thorough investigations consistent with company process and expectations. Supports field leaders with coaching and feedback, conflict resolution and performance management.

Responsibilities

• Exercise considerable judgment and discretion in scenarios that are complex, highly- sensitive, and require confidentiality
• Regularly collaborate with relevant partners, including Legal, Asset Protection, HR Business Partners, and Operational Leaders
• Promote and support BBW’s culture by exemplifying transparency, fairness, integrity, a deep respect for our Open-Door Policy, and championing diversity, equity, and inclusion at all times.
• Conduct thorough, fair, and confidential investigations
• Ensure consistent application of policies, practices, and company values.
• Conduct customer care investigations, support communication with cross functional partners and leaders, and work to identify appropriate resolutions.
• Assist in supporting the application of leaves of absences, return to work, and accommodations.
• Manage multiple cases and investigations simultaneously
• Partner with Asset Protection and HR Business Partners on resolution of AP investigations, background checks, etc.
• Advise partners proactively based on trending workplace investigation issues
• Support field leaders with coaching and feedback, associate relations, conflict resolution and performance management
• Demonstrate attention to detail and a passion for getting things right

Qualifications & Experience

• Ability to work independently and efficiently, prioritize demands and manage multiple cases and investigations in a fast-paced environment
• Labor Relations experience preferred
• Proficiency with MS Office, including Word, Outlook, and Excel.
• 2+ years of progressive experience in associate relations, workplace investigations, conflict resolution
• Commitment to the highest degree of ethical conduct
• Ability to navigate highly-sensitive and confidential situations
• HR Professional certification (e.g., SPHR/PHR, SHRM-CP/SCP, or related/similar certifications) preferred
• Ability to travel where investigations require a physical presence
• Proven ability to work effectively with diverse associate populations
• Exceptional communication skills, with the ability to listen well, demonstrate sensitivity to all parties, and easily develop trust, rapport, and partnership with partners and leaders
• Solid understanding of employment-related laws, regulations, and procedures (e.g. DOL practices, EEOC processes, Title VII protections, FMLA/CFRA, ADA accommodations, NLRA, etc.)

Education

• Degree in Human Resources, Business, Communications or related field; or a combination of education and work experience that yields the minimally required knowledge, skills and abilities preferred

Core Competencies

• Build High Performing Teams for Today & Tomorrow
• Deliver Business Results
• Strive to Achieve Operational Excellence
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Lead with Curiosity & Humility

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment.

We only hire individuals authorized for employment in the United States.