Senior Fraud And Claims Specialist

Senior Fraud & Claims Operations Representative

Onsite – Charlotte, NC

6-month Contract (W2), Weekly Pay (40 hours/week)

Pay Rate: $20/hr.

Desired Start Date: 9/25/2023

Calculated Hire is in search of a Senior Fraud & Claims Operations Representative for our Fortune 100 Financial Services company. You will be responsible for the following components:

:

• Support team performance in identifying control failures in bank processes, procedures, customer, or colleague decisions.
• Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area.
• Interact with fraud and claims functional area on a wide range of information as well as with external customers.
• Perform complex operational tasks, including review, verification, and identification of customer transactions to detect and prevent fraud, policy violations or resolve merchant disputes in order to mitigate and recover losses.
• Provide subject matter knowledge and interpretation of procedures to less experienced staff.

Required Qualifications:

• 1+ years of Customer Service, Financial Services, Fraud, or Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.

Desired Qualifications

• Excellent verbal, written, and interpersonal skills.
• Problem solving and decision making skills
• Outlook
• Microsoft
• 6+ months of customer service experience.
• High attention to detail and accuracy.
• Basic computer skills