Fraud And Claims Representative

• Perform complex operational tasks, including review, verification, and identification of customer transactions to detect and prevent fraud, and policy violations or resolve merchant disputes to mitigate and recover losses.
• Provide feedback and present ideas for improving or implementing processes and tools within the fraud and claims functional area.
• Support team performance in identifying control failures in bank processes, procedures, and customer, or colleague decisions.
• Provide subject matter knowledge and interpretation of procedures to less experienced staff. Interact with fraud and claims functional area on a wide range of information as well as with external customers.

Required Qualifications:

• 4+ years of Customer Service, Financial Services, Fraud, or Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.