Fraud & Claims Operations Representative

Wells Fargo is seeking a Fraud & Claims Operations Representative in Transactions & Processing as a part of Consumer & Small Business Banking. Learn more about the career areas and business divisions at wellsfargojobs.com
In this role, you will:

• Contact third parties for research
• Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
• Receive direction from managers and escalate non-routine questions
• Oversee multiple claim types, and take appropriate action to decision the case using multiple systems and applications
• Interact with colleagues on required information as well as external and internal customers through inbound or outbound calling
• Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity

Required Qualifications:

• 1+ years of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong analytical skills with high attention to detail and accuracy
• Ability to work effectively, as well as independently, in a team environment
• Intermediate Microsoft Office skills
• Experience processing items high production call volume
• Ability to navigate multiple computer system windows, applications and utilize search tools to find information
• Bilingual speaking/listening proficiency in Spanish/English
• Ability to read, analyze, and interpret documents/reports
• Ability to make timely and independent judgement decisions while working in a fast-paced and results-driven environment
• Customer service skills with the ability to make both outbound and inbound phone calls
• 6+ month Call Center Experience
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills

Schedule:
Sunday to Thursday 2PM - 11PM EST
Tuesday to Saturday 2PM - 11PM EST
***Schedule subject to change based on business need.
Training will be (6 weeks paid) from Monday-Friday: 8:00am-5:00pm EST:
Schedule subject to change based on business needs and will fall into the hours of operation Sunday - Saturday 8:00am - 11:00pm
Work Location:
8740 Research Drive, Charlotte NC 28262
Start Date:
June 12, 2023
Pay:
$20.00 - $22.00 Based on experience
Job Expectations:

• Must be able to attend the full duration of the 6 week paid training: Monday- Friday 8:00am -5:00pm

Benefits - Wells Fargo Careers
Benefits include:

• PTO | New team members will receive 18 days paid time off PLUS 12 paid Holidays!
• Employee Referral Program
• Salary | Competitive Salary
• Full Benefits | Medical, Dental, Vision!
• *15% DIFFERENTIAL FOR 4+ HOURS WORKED AFTER 4PM*
• • Salary | Competitive Salary
  • *15% DIFFERENTIAL FOR 4+ HOURS WORKED AFTER 4PM*
  • Bilingual Queue | 5% Language differential for qualified Spanish-bilingual candidates!
  • 401(k) | 6% company match!
  • PTO | New team members will receive 18 days paid time off PLUS 12 paid Holidays!
  • Full Benefits | Medical, Dental, Vision!
  • Employee Referral Program
  • Tuition Reimbursement opportunities!
  • Free Parking, Cell Phone Discounts!
• 401(k) | 6% company match!
• Bilingual Queue | 5% Language differential for qualified Spanish-bilingual candidates!
• Tuition Reimbursement opportunities!
• Free Parking, Cell Phone Discounts!

We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.