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Fraud & Billing Dispute Specialist (Hybrid)
Company | Citi |
Address | Jacksonville, FL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Banking,Financial Services,Investment Banking |
Expires | 2023-10-04 |
Posted at | 8 months ago |
Job Id: 23680936
- Ensure adherence to all departmental standards and maintain control environment
- Escalate customer feedback, processing delays and errors appropriately
- Manage client fraud inquiries, ensuring proper investigation and timely resolution that is compliant with departmental standards
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
- Inform customer about problems (system failures, market issues) and provide regular resolution updates
- Develop and maintain client portfolio through regular calls and face to face interaction, as needed
- Provide clients with transactional and inquiry activity scorecards and host review calls with clients related to productivity and usage of self-service tools
- Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
- Proficient in Microsoft Office
- Consistently deliver high-quality customer service with focus on building client relationship and achieving results
- 2-4 years of relevant experience
- Proven critical thinking and crisis management skills used to problem solve and make decisions
- Consistently demonstrate clear and concise written and verbal communication
- Consistently provide attention to detail to ensure accuracy
- Experience in fraud, customer service and/or finance
- High school diploma or equivalent
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