Fraud Specialist Starting At $20 Hr/ Train Onsite/Home Office Program

Job Id: 23661383

The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client’s account and identity.

Responsibilities:

• Provide solutions to client issues through the usage of all available resources under limited supervision
• Perform investigation of potential fraud activity on existing credit card accounts.
• Consistently achieve individual and team performance targets
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.
• Respond to inbound client inquiries and assist with specific service-related requests and concerns
• Ensure a positive customer experience while
• Complete assigned tasks in an accurate and timely manner
• Contact card members to verify charges and recent activity to identify any potential fraud
• Determine specific verification procedures to be used in processing customer’s information

Qualifications:

• Minimum 1 year of customer service experience
• High attention to detail with the ability to interpret data and organize information
• Ability to process both inbound and outbound client calls
• Demonstrated ability to remain unbiased in a diverse working environment
• 1-3 years relevant experience
• Consistently demonstrates clear and concise written and verbal communication

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

-------------------------------------------------

Job Family Group:

Operations - Services

-------------------------------------------------

Job Family:

Fraud Operations

------------------------------------------------------

Time Type:

------------------------------------------------------

Primary Location:

Jacksonville Florida United States

------------------------------------------------------

Primary Location Salary Range:

$41,600.00 - $53,600.00

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting