Senior Family Services Worker Cps

Under general supervision, serves as lead worker in performing social work and case management in the provision of social services for individuals in need of assistance. Employee is responsible for investigating allegations of abuse or exploitation of elderly/disabled adults, investigating cases of suspected child abuse/neglect, assisting clients in achieving self-sufficiency, or implementing activities associated with other social services. Work involves providing direction to other Family Services Worker, assigning cases to co-workers, performing case management, providing crisis intervention and/or counseling, assessing client needs, coordinating provision of needed services, and maintaining case records.
This position is essential. Personnel occupying this position may be scheduled to work irrespective of weather conditions and/or when general county offices are closed.

• Investigates cases of suspected child abuse/neglect and makes provisions for protective services; conducts court-ordered custody investigations and home studies, and monitors court-referred families; provides court-ordered mediation services for custody investigation disputes; compiles records, gathers information, and provides oral/written testimony to courts; responds to courts regarding child-related questions/issues; evaluates ability of parents to adequate care for children; removes children who are victims of abuse/neglect from homes or as ordered by court.
• Prepares or completes various forms, reports, correspondence, statistical reports, case records, client activity reports, needs assessments, court reports, adoption reports, custody reports, court-ordered home studies, child support reports, purchase of services orders, invoices, provider compliance forms, applications, charts, training/educational materials, or other documents.
• Collaborates with various multi-disciplinary professionals and facilitates family engagement activities.
• Performs general/clerical tasks, which may include answering telephone calls, entering data into computer, typing documents, making copies, sending/receiving faxes, filing documentation, or processing incoming/outgoing mail.
• Provides assistance to other employees or departments as needed.
• Investigates allegations of child abuse and neglect, which includes interviewing children, parents, and other involved parties.
• Prepares court petitions and provides testimony in court cases.
• Provides support to the team which may include, but not limited to, staffing case guiding specialists in responding to child abuse and neglect referrals, developing work plans, drafting court paperwork, and communicating with managers/directors and community stakeholders about cases.
• Maintains statistical data relating to area of assignment.
• Designs and implements safety plans with children and families to enhance safety and reduce risk and further maltreatment.
• Responds to and provides emergency crisis intervention to maintain child safety and well-being.
• Prepares referrals for families requiring financial assistance or other assistance; collaborates or contracts with outside agencies or professionals as appropriate; maintains current listings of community resources, social service agencies, or other resources available for clients.
• Performs case management, intervention, and/or counseling involving situations such as abuse, neglect, or exploitation of children, or other individuals at risk; implements activities associated with other social service programs, such as assisting clients in achieving self-sufficiency.
• Applies general policy to specific case situations; researches policy as needed.
• Provides direction, training, and support to other Family Services Worker; coordinates assignment of cases and daily work activities; conducts unit meetings and case staffings; monitors status of work, inspects completed work, and troubleshoots problem situations.
• Provides information and education to the community regarding area of assignment; makes presentations to schools and community organizations.
• Uses child welfare framework to perform comprehensive assessments of children and their families, including home visits to determine risk and safety.
• Assists with outreach and communication to the community; obtain speakers from educational and business fields.
• Prepares and maintains confidential case records and files; documents all interactions with clients; prepares purchase of services orders and vendor invoices; enters data into computer system.
• Maintains confidentiality of departmental issues and documentation.
• Operates a motor vehicle to conduct work activities.
• Communicates with supervisor, employees, other departments, clients, family members, companion aides, social service agencies, government agencies, counselors, medical providers, nursing homes, assisted living facilities, home health agencies, probation officers, law enforcement personnel, court personnel, attorneys, schools, community organizations, professional colleagues, the public, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
• Documents assessments, investigations, safety plans, critical incident reports, detailed case contacts, progress notes, and service plans in a case management system.
• Refers cases to Commonwealth Attorney's Office and law enforcement officials as appropriate; works with police and Commonwealth Attorney's Office regarding joint sexual abuse investigations.
• Performs other duties as assigned to ensure child safety and improve outcomes in families and improve outcomes in families.
• Operates a computer to enter, retrieve, review or modify data; verifies accuracy of entered data and makes corrections; utilizes word processing, spreadsheet, database, e-mail, Internet, or other computer programs; performs basic maintenance of computer system and office equipment, such as backing up data or replacing paper, ink, or toner.
• Perform on-call duties in rotation with the team to provide coverage and support during evenings, weekends, and holiday hours that may require immediate response into the field.
• Conducts initial assessment of child abuse and neglect reports and provides crisis counseling for reporters.
• Assists in coordination of agency special needs funds and special projects.

Bachelor's Degree in Social Services, Sociology, Human Services, Psychology, or closely related field; supplemented by three (3) years of previous experience and/or training that includes social services work and case management; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.