Senior Education Program Specialist

The Opportunity

We are seeking an experienced, high caliber Senior Education Program Specialist to support, and track customer facing programs as part of the professional education team onsite in Austin, TX.

The Abbott Sr. Education Program Specialist will be responsible for supporting the CRM Educators and Education leads to deliver programs and projects to successfully educate multiple audiences including Healthcare Professionals (HCP) and the Abbott Field Sales and Clinical Support teams across the entire CRM portfolio.

What You’ll Work On

Using strong organizational skills and agility, the incumbent will be responsible to coordinate Educational events, Customer Visits, Advisory Boards and other programs. This includes but is not limited to planning, reserving resources, inviting team members, assembling agendas, coordinating travel and local logistics, catering, setting up events, greeting customers, collecting meeting feedback, and closing out events.

Work will also focus on making all encounters, programs and reporting as efficient, cost effective, and comprehensive as possible and contributing to an environment of continuous improvements.

Responsibilities:

• Manage Sylmar and Austin Customer Education Visits (Live and Virtual – CEV/vCEV). Coordinate calendars, communications, content reviews, process and approve all attendee requests, logistics (i.e. travel, F&B, transportation, agenda planning), track analytics/costs, attendee feedback and report (partner with another Education Operations team member to hand-off Austin visits)
• Support a culture of best practices, continuous improvements, and efficiency by constantly seeking to enhance Education Operations to drive efficiencies, scalability, and compliance.
• Coordinate meetings and programs including Animal Labs. (includes F&B, travel as appropriate) Provide accurate, timely communications information to internal stakeholders and customers. Support tracking activities for field team members being trained/signed off Manage MSA and SOW process for CRM Education team.
• Take initiative and use independent judgment to manage all meeting logistics on time and within budget.
• Partner with the respective Ethics & Compliance and Legal departments, to ensure compliance of all activities.
• Communicate with the other Global Coordinators regarding LMS activities and best practices.
• Ensure personal understanding of all quality policy/system items that are personally applicable and follow all work/quality procedures to ensure quality system compliance and high-quality work
• Actively participate in CRM Education events/visits including setup/cleanup (i.e. printed materials and product specific materials, equipment setup, attendee sign-ins, etc.); greeting customers (as requested) and with closing actions (i.e. documentation, etc.)
• Develop checklists and document procedures for CRM Education’s seamless and compliant program/event execution.
• Monitor and enforce all Abbott Business Conduct standards and regulations as they pertain to HCP programs and ensure all programs follow AdvaMed, Sunshine reporting, state laws, and association guidelines Comply with global regulations and requirements, company policy, operating procedures, processes, and task assignments

Required Qualifications

• 3+ years’ experience with customer coordination/logistics and meeting planning.
• Bachelor’s degree Exceptional communication skills and professional demeanor.

Preferred Qualifications

• Exceptional organizational and prioritization skills with strong attention to details.
• Able to work within a team and as an individual contributor in a fast-paced, changing environment.
• Experience with event management tools (CVENT, Lanyon, etc) preferred.
• Experience in medical device, healthcare or pharmaceuticals preferred.
• Proactive problem solving.
• Able to work independently, make accurate decisions and handle multiple projects simultaneously.

At Abbott, you can have a good job that can grow into a great career. We offer:

• Financial security through competitive compensation, incentives and retirement plans
• Training and career development, with onboarding programs for new employees and tuition assistance

• Health care and well-being programs including medical, dental, vision, wellness and occupational health programs. Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

• 401(k) retirement savings with a generous company match
• Paid time off
• The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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