Senior E-Commerce Analyst Jobs

Our Opportunity

Are you passionate about using data to build best-in-class digital customer experiences? Does your curiosity compel you to understand why and how things work? Do you find great happiness in uncovering groundbreaking new insights? If yes, you’ve landed on the right role.

Role

In this role, you will work closely with the Product, UX, Marketing, Merchandising and Business Intelligence teams to

The Chewy Product and Customer Analytics team is looking for an experienced Business Intelligence Analyst to support our product team(s) in Boston, MA.

• Use analysis and insights to inform the customer experience roadmap
• Build dashboards and reports, provide ad-hoc analyses and insights for improving customer experience and conversion rate
• Develop keen understanding of customer onsite/in-app behavior

We’re looking for a self-professed data geek who cares deeply about the customer experience and thrives in a fast-paced environment. You are comfortable blazing your own path and operating in a highly ambiguous environment. You’ll have the ability to make a significant contribution to Chewy’s success and the satisfaction of directly seeing the results of your work.

What You’ll Do

• Ensure analytics implementation provides crystal-clear visibility into the impact and the value of new features and functionality
• Use available tools and data (Snowflake, Python, Google Analytics, Tableau, etc.) to construct, maintain, distribute and enhance dashboards and reporting
• Closely examine customer traffic, browsing and purchase behaviors by developing the deepest understanding of business metrics
• Establish & maintain strong relationships with key stakeholders
• Conduct deep dive analysis on customer pathing and other website and mobile app interactions to optimize site experience
• Build insights and create recommendations via written and verbal communications that can be understood by a broad audience

Who You Are

• You have deep experience writing and tuning SQL queries and knowledge of relational databases (we’ll quiz you on this!)
• You’re a Tableau guru. You can manipulate data, you’re a wiz with parameters & you can build any view in Tableau like it’s nothing
• Proven ability to perform in-depth analysis, synthesize results, report and present strategies and make recommendations to business and technical audiences
• You have a deep understanding of web analytics data collection, experience working with developers to define requirements, implement code & validate data
• Deep experience working with data visualization tools
• Motivated self-starter, comfortable operating in a highly ambiguous environment with little direction

Bonus

• Experience with Python and/or ETL automation tools
• Bachelor’s, Master’s or advanced degree in a quantitative, marketing or technical field
• Experience with ecommerce data

Compensation & Benefits

The salary range for this position is $78,500-$159,000. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.

We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Non-exempt hourly team members accrue paid time off (PTO) while salaried-exempt team members have unlimited PTO, subject to manager approval. Non-exempt hourly team members in Fulfillment Centers and Customer Service are also eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

If you have a question regarding your application, please contact [email protected].

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