Senior Customer Success Manager/Leader

The ideal candidate will have impeccable leadership and relational skills and can create win/win environments for all parties that he or she works with.This candidate will be responsible for providing an excellent customer service experience and help customers and the CS-team achieve their desired goals.

Starting out as a senior Customer Success Manager, and moving into a leadership role in the next 6 to 12 months. At MSP360 the sky is the limit!

Responsibilities

• Help building a CS-framework within MSP360
• Own the CS-strategy within the sales organization
• Ensure retention and satisfaction of all assigned clients
• Own overall relationship with assigned clients
• Aid clients in achieving their goals

Qualifications

• A builder and entrepreneur
• Detail oriented and analytical skills
• Experience in customer success
• Demonstrated ability to increase revenue (NRR) from existing customers
• Experience in customer facing roles
• Demonstrated ability to increase customer satisfaction
• Willingness to learn, adapt and grow
• Strong written and verbal communication skills

Moving forward

• Establish a long-term strategy for the team within MSP360
• This position will be all about taking the current global CSM-team (4 people) into the next stage of their development in regards to People and Processes
• Make the CSM-team a integral part of the revenue flow of the company
• Streamline internal processes both with sales teams and products teams
• Hire the best talent in the next 6 to 12 months