Senior Customer Service Representative

At Allstate Capital Group We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

• Processing orders, forms, applications, and requests.
• Acknowledging and resolving customer complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Communicating with customers through various channels.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Responding promptly to customer inquiries.
• Ensure customer satisfaction and provide professional customer support.
• Knowing our products inside and out so that you can answer questions.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Customer Service Representative Requirements:

• Ability to stay calm when customers are stressed or upset.
• High school diploma, general education degree, or equivalent.
• Comfortable using computers.
• Experience working with customer support.