Senior Contract Analyst Jobs

R355345
Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation’s largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.
Job Summary
The position of Senior Contract Analyst is responsible for revising, validating and processing all customer order forms, while following all relevant legal and internal guidelines and requirements.

• Complete tasks quickly and with excellence in order to exceed both internal and external customer expectations;
• Consistent exercise of independent judgement and discretion in matters of significance;
• Receives and reviews all documentation from customers, such as, Letter of Authorization (LOA), name change documents, assignment agreements etc. and processes them to update the customer account information as needed;
• Provide contract materials for leadership and ensure contract execution in accordance with company policy;
• Provides weekly and monthly reporting to management detailing the quantity of the customer orders processed;
• Receives, reviews, and verifies accuracy of all customer order forms and other related documents for processing in a timely manner and files the fully executed copies of all orders and other agreements appropriately in the contracts repository;
• Analyze and mitigate risk;
• Processes all fully executed order forms in the internal quoting system to process the order as ‘sold’ and generate service IDs and tasks for the Operations team to initiate the provisioning of the services;
• Looks for ways to improve Contracts team’s processes to increase efficiency and trains the Contracts team members to implement such improvements;
• Notifies internal teams, including Operations and Billing teams, of any new customer order forms processed, with any non-standard terms and conditions included in such order forms highlighted for additional visibility;
• Other duties and responsibilities as assigned.
• Receives requests from the Sales team to add customized terms to customer order forms and analyzes such requests for stipulations, obligations and liabilities;
• Works closely with the Sales, Operations and Finance teams to gather specific details/approvals needed to draft any non-standard terms for customer order forms and ensures such additional terms comply with Masergy’s legal requirements and policies;
• Track deadlines and department SLOs
• Maintains a status sheet to track all customer orders received and processed by the Contracts team;

Senior Contract Analyst Requirements:

• Excellent reading and comprehension skills.
• High attention to detail with respect to written documents.
• Outstanding organizational skills.
• Excellent time-management skills and ability to perform under pressure.
• Highly collaborative, team-oriented and a positive attitude.
• Outstanding communication skills, both written and verbal.
• Bachelor’s or Associate’s degree or equivalent experience.
• A minimum of 5 years’ experience as a contract analyst in a related industry.
• Paralegal certificate, technical writing certificate and/or telecommunications or technology contracts experience is a plus.
• Proactive in resolving conflict out of a desire for better relationships.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Drive results and growth.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Do what's right for each other, our customers, investors and our communities.
• Respect and promote inclusion & diversity.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
7-10 Years
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.