Senior Continuous Improvement Specialist

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As a Senior Continuous Improvement Specialist, you will support clinical and non-clinical teams to implement continuous improvement systems and projects to help caregivers improve to their experience and the patient's experience. These impacts meaningfully impact the care patients in Taussig cancer experience during treatment. Your primary duties will include, but are not limited to: • Managing large and complex improvement activities or projects, leveraging project management and continuous improvement tools to deliver results. • Partnering with key Institute or Enterprise leaders to holistically manage CI activity and projects. Instructs and coaches continuous improvement and project management at all levels of the organization. • Applying the Cleveland Clinic Improvement Model (CCIM) building and advancing capabilities of caregivers. The ideal caregiver is someone who: • Has experienced in influencing peers and leaders to implement Continuous Improvement systems and large scale projects to successful completion. • Has an in-depth understanding of how continuous improvement systems are constructed, and how to develop training tools and templates to implement. • Has teamwork and motivational skills. • Has organizational and multitasking skills. • Has written and verbal communication skills. This is a rewarding opportunity that offers growth-oriented projects, mentorship, support, and resources. You will experience great exposure to both the institute and department leadership and have numerous opportunities for career growth. This role is a hybrid role with 4 days in office, and 1 day work from home. At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Responsibilities:

• Ability to track and maintain success metrics alongside CI Program Director.
• Can demonstrate flexibility and adaptability within a team.
• Independently establishes effective working relationships with individuals at all levels of the organization, and external to the organization, to achieve mutually beneficial results.
• Utilizes customer orientation and ability to clearly match support tools and services to the needs of stakeholders.
• Other duties as assigned.
• Teach, coach, and mentor leadership down to frontline caregivers, and any CI members as requested (CI I & IIs) on continuous improvement best practices.
• Creating and maintaining CCIM program efforts across the assigned area, independently
• Assists CI I and CI II in navigating organizational politics/climate.
• Partnering with operational leaders to drive decision making for the success of the business.
• Leads large or complex projects leveraging advanced continuous improvement and project management tools within assigned area.
• Can lead, train, and advise on the collection and analyzation of process data to initiate, develop and recommend practices and procedures that focus on enhanced safety, increased productivity and reduced cost.
• Identifies the relevant need for the organization, develops and executes a plan to address this need while applying the Continuous Improvement model.
• Research best practices within and outside the organization and apply learnings to assigned area
• Independently lead operational teams’ knowledge of the Cleveland Clinic Improvement Model (CCIM) including but not limited to Organizational alignment, Visual management, Problem-solving, and Standardization.
• Ability to manage a portfolio of large improvement activities capturing quantifiable results
• Build capability in customers and CI team members in the form of analyzing and measuring the effectiveness of existing processes to develop sustainable, repeatable and quantifiable process improvements in moderate to large sized areas independently.

Education:

• In lieu of Master’s Degree, 6 years of process improvement experience or a Lean Certification may suffice
• Master's Degree required
• Bachelor's Degree required

Certifications:

• Project Management Professional (PMP) or Lean Certification preferred

Complexity of Work:

• Lead data analysis sessions and speak about the drive/watch metric dashboard without assistance. Can build graphs and charts from raw data and interpret them meaningfully.
• Can independently communicate (written/verbal/presentation) with individuals inside and outside our organization and at all levels (exec through front line) with clarity of message and effective listening capability to achieve several goals: influence, inform, understand, resolve and reduce ambiguity, etc.
• Understands the core concepts of Lean and can utilize them to achieve dramatic results (using tools like process mapping, visual management, standard work, demand analysis, basic statistics, observation methods, VSM, Material pull, project management, control plans, FMEA, productivity management, kaizen, flow diagrams, spaghetti diagrams, fishbone diagram, cause & effect, brainstorming, 5 Whys, root cause corrective action, pareto principle, histograms)
• Display a solid understanding of core industry concepts, the state of the industry and how it applies to our work, CCHS organization and design, systems, culture, politics, key players, and core processes.
• Demonstrate knowledge of quality tools, lean foundation elements and change management.

Work Experience:

• Minimum six years business or healthcare experience
• Experience in transformation or change agent role within an organization engaged in a Lean transformation preferred
• Four-year process improvement or project management
• Effective communication skills and ability to collaborate with all organizational levels, including senior management down to the frontline caregivers
• Health care experience preferred
• Demonstrated ability to teach/coach/influence/ advise leadership at all levels regarding continuous improvement principles and practices and role of leader in a continuous improvement organization
• Has coached and trained leadership and frontline caregivers on execution of kaizen process.

Physical Requirements:

• Walking, standing

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $44.53

Maximum hourly: $67.92

The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.