Senior Business Analyst Ii

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Senior Business Analyst II

We are looking for a highly motivated Senior Business Analyst who is passionate about delivering value to the business in a fast-paced matrixed environment. Working in the Traveller & Partner Service Platform (TPSP) organisation, this role supports Expedia's Partner Solutions (EPS) brand by improving our existing service model and ensuring new initiatives are scalable, integrated, resilient and leverage core EG platform capabilities. In this diverse role, you will bring critical thinking, analyses, storytelling, process mapping, product development, and project management skills to help us solve the next generation of travel challenges.

What You'll Do

• Assist with implementation of processes, tools and frameworks, including identifying best practices, training stakeholders and managing change
• Distil the business requirements to define project scope, translating project objectives into features, driving projects through development and launch, and monitoring post-launch improvements across teams
• Partner closely with product & tech teams, tracking product roadmaps, sharing B2B priorities & use cases, and working with stakeholders to build a cohesive understanding of the B2B space
• Help and lead in the delivery of new initiatives: from scoping, inception, development, Go-To-Market approach, testing and operational delivery & Business-As-Usual handover. Examples of initiatives: Identifying and launching new products or business models, inventories, rates, agent tools etc
• Develop an in-depth understanding of the TPSP & EPS organization, key offerings, product solutions, policies and processes, business goals and challenges to better understand their needs
• Analyse trends of cost and experience by journey, product, intent, and/or channel for example, to identify improvement opportunities. Focus on prevention of poor traveller/partner experiences and work across the business to implement these solutions
• Build relationships with key stakeholders within the team, department, and organization. Represents the team or function in cross-functional projects and initiatives as a subject matter expert

Who You Are

• Resilient in working in a matrix organization with competing priorities and demands on time
• A demonstrated ability to learn, acquire and utilize new technologies, disciplines and frameworks as needed
• As a self-starter you see the 'big picture' who can excel in a fast-paced and fluid environment to effectively prioritize and drive projects
• Bachelor's Degree or higher in a quantitative field (Customer Service for related discipline) or equivalent professional industry experience within Business Analytics
• Excellent verbal and written communication skills, including ability to simplify complex concepts for wide audience
• Superior problem-solving skills, self-motivation and the capacity to work under pressure and tight deadlines
• Experience in and full understanding of techniques for process improvement, technology assimilation, organizational change, and process modelling
• Comfortable operating in & guiding teams through complex, uncertain problems in a robust, structured and transparent manner

The total cash range for this position in Seattle is $ 104,000 to $ 145,500 . Employees in this role have the potential to increase their pay up to $ 166,500 , which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits .

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

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