Senior Analyst I Jobs

Who We Are
The Farmer’s Dog is the fastest growing pet health service company in the US, and was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care – a fresh proposition in an industry riddled with manipulative and misleading marketing. We’re starting by radically improving the $100 billion pet food market, replacing bulk bags of highly-processed pellets with a personalized subscription service that sends healthy, freshly-made dog food, balanced by top veterinary nutritionists, directly to customers’ doors. Our ultimate goal is to create innovative, honest, and delightful experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic and forward-thinking culture uniquely position us to shepherd this backwards industry into the future.
To date, The Farmer’s Dog has delivered hundreds of millions of meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to our customers, health to their companions, and much-needed change to the way people feed and care for their pets.
#LongLiveDogs
Where You'll Come In
We’re looking for an experienced Sr Analyst I to work holistically across lifecycle communication channels, site experience, and the in box (physical) experience to deliver on our mission to transform unconditional love into uncomplicated care. You’ll be responsible for synthesizing a wide-variety of data sources to identify opportunities to improve our customers’ experiences. You’ll have the opportunity to take the foundation we have in place today and evolve it effectively with the business to ensure we continue to design seamless and deeply personalized experiences.
In the role, you’ll partner closely with teams across the business (Acquisition, Brand, Product & Engineering, CX, Operations, Data Strategy & Insights, etc.) to build a best-in-class customer lifecycle. You’ll have the opportunity to work on everything from partnering with Product & Engineering, Ops, Manufacturing and Customer Experience to design sophisticated, longitudinal experiments to developing our strategy for how we communicate new products to our most loyal customers.
This is an opportunity to take ownership of an area in the company that is ready for innovation in measurement strategy and analytics. You’ll have real ownership over improving our customers’ lives (and the lives of their four-legged companions!), while making a foundational impact on our growth efforts.
How You'll Make An Impact

• Assist in building best practices and frameworks for Experimentation design and analysis for Customer Experience, Operations and Fulfillment
• Dive deep in our data to uncover insights that allow us methodically remove friction from the experience across key customer segments.
• Work cross-functionally to upgrade and optimize our reporting frameworks, launch impactful longitudinal experiments, and measure initiatives' impact on cohort retention and revenue generation.
• Strike the balance between maintaining high standards of analytical work and delivering value consistently
• Contribute to our Analytics function for Ops, Manufacturing and Customer Experience data infrastructure needs, reporting and analytics needs with focus on improving customer retention, product adoption, and revenue generation.
• Partner closely with our Customer Experience (CX) team to understand and eliminate key customer points, thereby improving both the customer and agent experience.
• Develop context, establish goals, make clear prioritization decisions and communicate to the stakeholders on progress towards analytical goals

We're Excited About You Because

• Strong SQL skills and a deep understanding of relational databases and how to leverage a wide-variety of data structures to drive insights and power customer-facing communications.
• Bonus points for solid understanding of HTML, Java-based templating languages (Jinja, Django, ESP-specific, etc.), and a high-level understanding of JSON.
• Ability to translate business needs into technical requirements for Data Science, Data Engineering and Analytics functions
• Experience working with email & SMS automation.
• Strong analytical skills and a proven track record of working with data to drive email campaign ideation and business results.
• Customer Experience, Operations or Supply Chain analytics experience is preferred
• Expert-level analytical skills and a proven track record of using data to drive customer-facing impact and business results.
• 5-8+ years of experience in Consulting, or Analytics at a consumer company.

About The Growth Team
We have five principles that describe our approach:

• Data-driven decision-making: We use first principles and are skeptical. We establish context.
• Disciplined prioritization: We need to bring perspective, clarity and guidance to the team.
• Proactive collaboration: We build vast common knowledge and encourage synchronous, streamlined work from our colleagues and diversity in problem-solving.
• Execute for impact: We are responsible for the growth of the business and the perception of our brand. We are resilient, accountable and relentless.
• Holistic thinking: We know that nothing exists in a silo.

Office Guidelines
The office is open and available for all Monday through Friday. We ask all team members to be in office a minimum of 2-3 days a week to build a collaborative and invested environment to foster our unique in-person culture we are proud to have. This office policy is subject to change at company discretion.
Our DEI Philosophy
Our company’s mission is rooted in deep, genuine care for dogs – and for the people who love them. As an organization we are full of individuals who are unique in many ways, but all united in a mission of providing true peace of mind to dog lovers everywhere. Fixing this industry and improving the lives of pets and their people will be a difficult, decades-long endeavor. We believe the best use of our time, energy, and resources as a collective team is to focus on this mission, and on supporting our team to do their best work and be their best selves. In support of this we’re committed to hiring and supporting a diverse workforce, and investing in internal structures, opportunities, hiring/promotions processes, and training that create and sustain an inclusive team. We strive to provide an experience at TFD that will be invested, meaningful and memorable as we progress on the journey to reimagine how we feed and care for our pets.
A Few Of Our Best Benefits

• 12 week paid parental leave
• Competitive 401k plan with company match
• Discounted fresh food for your pup
• Your pet interrupting video calls is now a feature, not a bug
• Flexible paid time off policy
• Comprehensive Healthcare, Dental, and Vision
• Market-competitive compensation and equity packages

We commit to building a competitive compensation package and company environment for all individuals to thrive. We believe in competitive base compensation rooted in location specific market data and performance along with equity ownership in the company that allows every team member to build their personal wealth as the company grows, just as much as we believe in fostering a culture that supports our team members personally, professionally, and holistically. For this role the anticipated hiring base compensation range is $140,000 - $165,000 USD Annual and the compensation offered will include a robust market competitive package of base and equity. In addition to your base compensation offer you will also receive equity ownership in the company. More information about the value of this equity will be shared at the time of offer. This range is representative of NYC Market Data if you are applying to this role outside of the NYC area the range may change.