Fresno Chaffee Zoo is seeking to hire knowledgeable, outgoing and customer-oriented Seasonal Events Facilitators. This position is a part time seasonal position that is responsible for setting up, facilitating and tear down of upcoming events over the holiday season. The successful candidate must be comfortable working with the public. This position must maintain enthusiastic interaction with customers while paying attention to details and always sticking to specifications. The Zoo employees positive interactions with customers create the unforgettable customer experience that keeps patrons coming back.

This position helps to create an excellent guest experience by performing set-up and clean-up duties for seasonal Zoo events including ZooBoo and Illuminature. The position also assists with a variety of guest service activities throughout each event.

This seasonal part-time position is eligible for Paid CA Sick time earned on an accrued basis. The pay range for this position is

$16.00 - $18.00 per hour. Offers will be based on the successful candidate's experience.

Essential Accountabilities

• Uses good judgment and proper lifting techniques (team lift, etc.) while lifting/moving heavy items, using ladders and or small tools (staple guns, screwdrivers, etc.).
• Performs other duties as assigned.
• Maintains Zoo equipment to ensure safety, security and proper operation.
• Follows instructions and completes assigned tasks with minimal oversight.
• Effectively communicates and works cooperatively with management and fellow employees before, during, and after an event.
• Maintains order in storage areas by returning equipment to its proper place.
• Provides excellent guest service throughout each event including food/beverage service, craft stations, photo opportunities, etc.
• Greets Zoo guests in a friendly, professional manner throughout the event.
• Demonstrates attention to detail and efficient work flow while setting up and cleaning up events.
• Adheres to safety procedures in all aspects of work including the use of Zoo equipment.

Qualifications

Applicants must be able to work events from October 2023 - April 2024, depending on operational needs. Seasonal staff must be available to work a minimum of 20 hours per week during our Illumanature event. This event schedule is primarily weekends with shifts that start at 4:30pm and end at 8:30pm.

• Minimum one year related experience in a customer service or special events environment, preferred.
• Strong verbal English communications skills required. Bilingual (Spanish or Hmong) communication skills a plus.
• Ability to work evenings, weekdays, weekends, and holidays.

Physical Requirements:

These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Zoo may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

• Expressing or exchanging ideas by means of the spoken word. The employee must convey detailed or important spoken information to others in individual and small group settings.
• Close visual acuity to perform an activity such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading. Color perception is also required.
• Hand and finger dexterity sufficient for typing and other administrative tasks.
• Ability to receive detailed information through oral communication (in person and via telephone), at normal speaking levels with or without correction.
• The employee is regularly required to lift and/or carry up to 10 pounds, and occasionally up to 25 pounds.

Work Environment:

• Occasional local travel may be required.
• The position primarily functions indoors, with frequent exposure to outdoor Zoo environments and external events.
• This position regularly works with others including Zoo executives and employees.