Salesforce Administrator Jobs

The Salesforce Administrator manages and develops our salesforce instance, and collaborates with teams to improve information capture, data analysis, reporting and automated workflows.

Please note: This is a full time, U.S. based, W2 position. We are not hiring 1099 or contract employees at this time.

Essential Functions / Tasks / Duties / Responsibilities:

● Troubleshoot, reproduce, and resolve problems reported by users and provide documentation of issues/root cause/solution on all tickets.

● Provide training, assistance, and solutions for end users

● Manage/enhance the company instance of salesforce

● Collaborate with teams to design workflows to help automate manual processes. Build, test, & maintain complex workflows, automations, & processes

● Maintain integrations with salesforce plugins like CPQ, FinancialForce, SaaSOptics, Marketo, AWS Connect

● Document, prioritize, and complete ad hoc requests submitted by salesforce users

● Maintain processes to support administrative, development, & change management activities

● Coordinate the evaluation, scope & completion of new development requests

● Complete regular internal system audits & prepare for upgrades

● Stay current with Salesforce releases and continue education within the Salesforce platform, CPQ, FinancialForce, SaaSOptics and managed packages and apps used within the Office Practicum organization.

● Manage data feeds & all platform integrations. Integrate salesforce with other tools (like jira, and GSuite) to streamline data flows

● CPQ design, development, testing & deployment of Price Books, Price Rules, Product Rules, Summary Variables, etc.

Competencies

● Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes

● Aptitude and patience for training and assisting users who may not have a deep understanding of Salesforce

● Ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

● Demonstrates exceptional verbal and written communication skills

● Demonstrates ability to communicate effectively at all levels of the organization

● Requires both user and administrative Salesforce expertise

● Written communication is critical for describing solutions to user requests. Oral communication is critical when collaborating with teams to understand needs and devise solutions to those needs.

● Basic project management skills are required when working on larger requests.

Education / Professional Certifications or Licenses Required:

● Bachelor's Degree in Computer Science, Management Information Systems, or other related field

● Salesforce Certified Administrator required

● Salesforce Certified Advanced Administrator preferred

● Salesforce Certified CPQ Specialist preferred

Experience Requirements:

● 3+ years in IT as a developer, consultant, business analyst or systems administrator

● 3+ years as a Certified Salesforce Administrator or Developer

● Must have experience managing third party integrations

● Experience working with the Service Cloud required

● Experience with CPQ integration and Experience Cloud strongly preferred

Supervisory responsibilities:

● The SFA will provide oversight for Salesforce contractor team.

Salary:

● The salary range for this position is $125,000 - $140,000 per year. This may be negotiable depending on a candidate’s background and experience.

Equal employment Opportunity Statement:

Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to: veteran status, uniform service member status, race, color, ancestry, pregnancy, childbirth and related medical conditions, national origin, non-job related handicap or disability, or the use of a guide or support animal, creed, religion, sex, sexual orientation, national origin, age [18 and over] - [40 or over], physical or mental disability, predisposing genetic characteristics, military status, marital status, protected action, concerted activity, or any other protected class under federal, state or local law.

You may discuss equal employment opportunity related questions with your supervisor or any other member of management.

Americans with Disabilities Act Statement:

Our company is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriate. In general, it is your responsibility to notify your supervisor of the need for accommodation. Upon doing so, your supervisor may ask you for your input or the type of accommodation you believe may be necessary or the functional limitations caused by your disability. Also, when appropriate, we may need your permission to obtain additional information from your physician or other medical or rehabilitation professionals.