Supervisor, Employee Support Jobs

Job Title: Supervisor – Employee Support

Division: Corporate

Location: Tampa, Florida

Reports To: AVP, Employee Support

Who We Are

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

L'Oréal USA is excited to announce the establishment of a People Services function, based in Tampa, Florida. The People Services function will take on and centralize critical, operational Human Resources work with a goal of increasing collaboration, leveraging shared knowledge, and creating a more consistent employee experience. Come join our dynamic team and help us elevate the employee journey!

What You Will Do

Drive Operational Excellence by ensuring department is delivering customer service excellence to Human Resources, Payroll professionals and employee by maintaining a best-in-class service approach.

This role will oversee and provide support to team with:

• Call Center
• Leave Management
• Direct workload for team as it relates to:
• Data quality/Workflows
• Employee Relations
• Payroll Support

• Investigation Process & Template Expertise & Ownership
• Oversee “Employee Connect” and Employee Relations
• Performance Management Expertise Templates, Process Ownership–Warning letters, PIP templates, etc.
• Employee Investigations-standard/noncomplex
• Accommodation Process & Requests
• Investigation Process & Template Expertise & Ownership
• Data quality as it relates to transactional updates
• Responsible for Metrics for this team as it relates too:
• Employee Investigations-standard/noncomplex
• Accommodation Process & Requests
• Call center
• Employee Relations
• Performance Management Expertise Templates, Process Ownership–Warning letters, PIP templates, etc.
• Design and implement process for Employee Relations issues and calls

Required Qualifications

What We Are Looking For:

• Job Specific Experience/Skills
• Years of Experience
• Bachelors Degree
• List Physical requirements of the role (i.e. sitting, standing, twisting, bending, physical in-office presence)
• Technical Skills (i.e., SAP, MS Office, etc.)

Preferred Qualifications

• Advanced Degrees
• Relevant Industry Certifications

What’s In It For You

• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time.

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.

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