Sales Order Processing Associate

Sales Order Processing Associate

Microdesk is seeking a Sales Order Processing Associate to join our team!

The selected individual would need to support on call needs once a month for one business week until 8:00 pm EST.

Responsibilities:

• Generate Vendor PO’s associated with customer orders.
• Ability to use multiple internal and external systems simultaneously.
• Assist with reconciliation between GP and Salesforce.
• Main contact to respond to internal and external customer inquiries, via email and telephone.
• Review order related documentation (contracts, proposals, customer PO’s, etc) and ensure appropriate sales tax is applied.
• Process customer payments.
• Coordinates the resolution of discrepancies with various cross-functional groups (ex. Sales or Service Delivery teams) and ensures their timely resolution or makes corrections to avoid extended hold periods for customer orders.
• Review case information and analyze to identify areas for process improvement.
• Assist with the accurate and timely processing of Product and Service Orders in accordance with Finance department guidelines and schedules.
• Generate cases, update activities and resolution status.
• Maintain positive relationships with customers (both internal and external).

Minimum Requirements:

• Experience working in a team environment.
• Ability to work under tight deadlines and resolve issues effectively and efficiently.
• Strong attention to detail and organizational skills.
• Demonstrated ability to handle multiple priorities.
• Knowledge of Microsoft Dynamics GP or comparable applications (is preferred).
• 2 or more years of experience working in an administration role.
• College Degree (is preferred).
• Ability to work well with limited supervision.
• Exceptional professional written and verbal communication skills.
• Strong knowledge and experience in using MS Office tools; such as, Excel and Outlook.

Salary Range: $55,000.00-65,000.00 Annually

BENEFITS

We offer an enriching environment where learning and growing technically becomes part of your career. Microdesk is dedicated to fostering the professional growth and development of our employees.

Microdesk offers highly competitive salaries and a comprehensive benefits package including Aetna Medical with company funded HRA or HSA, Ameritas Dental, EyeMed Vision, Health and Dependent Care Flexible Spending Accounts and Commuter Spending Account options, company paid Life, STD and LTD insurances, 401K and Profit Sharing Plan with 35% match and generous paid time off and sick time policies.

Microdesk is an Equal Opportunity Employer