Order Processing Specialist Jobs

GREAT PLACES TO WORK CERTIFIED 2020-2023 / BEST PLACES TO WORK SAN DIEGO 2019-2022 / FORTUNE SMALL BUSINESS 2020, 2022

Begin a great career with Verve by becoming an Order Processing Specialist. Our Order Processing Specialists combine professionalism and cross-functional collaboration with the highest degree of customer service. Order Processing Specialists take pride in their high-quality work and thrive in an environment where they are continuously learning new things. They demonstrate our values by building positive lasting relationships and by providing Legendary Service.

Order Processing Specialists make it their goal to find the “why” when challenges arise and are proactive in finding appropriate solutions.

Essential Duties and Responsibilities

• Maintain and grow in Verve Cloud’s desired characteristics according to our Mission and Values.
• Develop and utilize forecasting models to identify equipment requirements and compile regular purchase orders.
• Lead and support internal NLI projects as requested.
• Execute internal port projects to ensure cost savings measures.
• Maintain internal process documentation associated with job duties.
• Processing SMS/10DLC number requests and triage the rejections and re-submissions.
• Responsible for reviewing, posting, assigning, and closing out work orders for Field Nation in support of the Service Delivery and Support teams.
• Coordinate and schedule internal and external dispatches for Service Delivery and Technical Support teams.
• Ensure incoming shipments are properly received and delivered to appropriate departments.
• Additional projects or duties to be assigned as needed.
• Manage risk, resolve delays, and find alternate solutions.
• Responsible for vendor relations related to the procurement process, this includes Project Engineering circuit orders and status, and individual vendor processes for procurement activities, contacts, etc.
• Perform quarterly number audit and review of ported and disconnected numbers between carriers and HOMIR.
• Perform other duties or changed duties as needed or directed.
• Order new circuits from appropriate vendors, track status throughout the lifecycle, and escalate with the vendors as needed.
• Maintain expertise on NLI best practices by remaining up to date on internal training and documentation.
• Responsible for creating and managing the eFax accounts in support of Service Delivery team.
• Assist with managing a large portfolio of projects, from ordering new circuits, to managing disconnecting those circuits.
• Responsible for oversight of company vehicles and their maintenance.
• Proactively manage hardware asset inventories to ensure equipment availability for installations, while minimizing financial risks due to over-stocking and obsolete equipment.
• Submit, schedule and track circuit disconnect requests in coordination with billing.
• Communicate and coordinate these new circuit installations with the Technical Project Coordinators and other Service Delivery Team members.
• Perform monthly audits of phones numbers and equipment to ensure accurate reporting.
• Oversee outgoing shipments are handled in a timely matter and meet the needs of required delivery deadlines set by the Technical Project Coordinators.
• Submit number port requests for internal team members on behalf of clients; monitor and troubleshoot exceptions; track and coordinate port dates and schedule with Service Delivery and Support staff.
• Assist in oversight of Shipping & Receiving, Inventory and lab rooms; ensure incoming and outgoing equipment is properly inventoried and processed.

Qualifications and Key Skills

• Ability to understand technical configuration and setup tasks.
• Knowledge of modern office practices and proper use of equipment, including telephone, facsimile, photocopier, computers, and technical equipment used in the execution of job duties; and must be able to effectively utilize this equipment with or without reasonable accommodation.
• Ability to maintain regular and reliable attendance and punctuality.
• Ability to speak and be understood, and to hear conversational tone of voice, with or without reasonable accommodations.
• Ability to print or write legibly in English.
• Ability to read written or printed materials the size of typewritten characters, with or without reasonable accommodations.
• Ability to understand and become knowledgeable of NLI’s business standards, policies & procedures to complete work in compliance with these.
• Ability to manage equipment inventory lifecycle. Procurement, Inventory, Placement, Shipping, RMA and Disposal.
• Experience with Web apps (e.g., ticketing system, Wiki)
• Ability to balance workload and determine priorities. Excellent organization and time-management skills.
• Communicate simply, effectively, and in a non-technical manner so that individuals who do not have a technical background can understand what is being discussed.
• Ability to exercise discretion and to independently perform job responsibilities.

EDUCATION, TRAINING & EXPERIENCE

• Strong knowledge of supply chain management required.
• Bachelor’s Degree in Business Administration or a related field preferred.
• Proven history of developing effective inventory management policies required.
• Telecom industry experience a plus.
• Minimum 2+ years’ purchasing management experience.
• Associates Degree in Business Administration or a related field and/or equivalent work experience required.

CERTIFICATES, LICENSES AND REGISTRATIONS

• Must be able to utilize personal vehicle to travel to client locations to perform required work.
• Candidates must have a valid California driver’s license and proof of vehicle insurance.
• On occasions, may be required to travel to service Verve clients.

THE PERKS YOU'D EXPECT

• Life Insurance
• 401k program with match
• Quarterly team building events
• 24 Hours off for Community Service
• Long term disability
• 15 Days’ Vacation & 10 Holidays
• Medical, Dental & Vision coverage
• Education Reimbursement
• Employee referral program