Sales Operations Analyst (Remote)

R359703
Comcast’s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.
Job Summary
Comcast Technology Solutions (CTS) delivers proven technologies for global video, media, communications, data applications, and cybersecurity & compliance. We help companies that need flexibility at scale – from content and technology companies to advertisers, pay-TV operators, financial service providers, retailers, and beyond. The Streaming, Broadcasting, & Advertising (SB&A) Sales Operations team is responsible for the support of sales opportunities from the initial creation stage through contract execution and archiving. The team is also responsible for coordinating presales activities like technical deal reviews and Deal Desk. We are the center of the web between sales, product, ops, engineering, legal and finance and help to ensure organizational alignment on new deals and projects for customers. This Analyst will play an essential role in supporting SB&A Sales as well as contract validation and execution for the rest of CTS. The Sales Ops team has a high-level of visibility within CTS and is a trusted partner across business teams. This role is primarily remote/virtual, with meetings in Centennial, CO 2-5 times per month.

Responsible for a maintaining and running various sales operations processes involving business reengineering efforts that support our operations and customer experience. Works with a cross-functional team that encompasses representation from all divisions to understand current challenges. Works to define our current processes that support the Sales, Finance, Legal, Engineering, and Operations teams and to define the future state that will be enabled through technology. Has in-depth experience, knowledge, and skills to effectively support customer-focused teams from original opportunity through contract execution. Priorities will be determined by business-cycles and customer contract validation requests.
We're looking for someone with 2-5 years' experience as an analyst in a corporate setting. A sales support or financial background would be a plus, as would experience with Salesforce or Adaptive Insights.
Core Responsibilities

• Helps to define success metrics for each new system or process and establishes a plan to track, monitor and measure the success of those metrics.
• Supports development and execution of cyclical and asynchronous presentations for the Sales organization.
• Develops repeatable and thus scalable, plans and processes to speed time to market and improve operational efficiency.
• Develops scalable processes to support and benefit CTS’s Salesforce environment to enable the Sales organization to accurately track and execute customer business opportunities. Experience with Salesforce and/or Adaptive Insights a plus.
• Deconstructs technical concepts and metrics to facilitate process development.
• Interacts closely with matrixed cross-functional teams (Legal, Operations, Finance, Engineering, Product) to secure alignment on proposed deals.
• Diagnoses, corrects, and documents issues, risks, and problems.
• Other duties and responsibilities as assigned.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Completes assessments of business processes and documents solutions and steps for proper execution.
• Works with cross-functional teams to validate new contracts and ensure accurate tracking/archiving takes place. This involves working closely with Sales and Legal to make sure the contracts that go out to customers are complete and that the organization is aligned on the entire contract.
• Works with the team on analysis and design of existing and new business processes that support the Sales Operations function.

Employees at all levels are expected to:

• Respect and promote inclusion & diversity.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Do what's right for each other, our customers, investors and our communities.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Drive results and growth.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years
Salary:
Pay Range: $59,743.98 - $89,615.97
Additional Range: This job can be performed in Colorado, with a Pay Range of $59,743.98 USD - $89,615.97 USD
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.