Risk, Compliance & Operations Manager

What We're Looking For

Are you an energetic self starter who wants to build something big and impactful from the ground up? Do you get excited by taking on a big challenge? Charlie is building the future of banking for the coming wave of millions of tech confident retirees who deserve a bank built from the ground up for their unique needs, a bank they don’t have to get in line for, a bank that comes to them.

We are seeking a highly skilled Risk, Compliance & Operations Manager to join our team. This role will be responsible for identifying, assessing, and managing risks across the organization while ensuring that the bank complies with all relevant regulations and industry standards. They will work closely with cross-functional teams to develop and implement risk management and compliance programs that align with the bank's strategic goals and objectives. In addition, this role will assist with fraud prevention processes and other operational projects including account reconciliation.

You’d be joining a diverse team assembled by a highly experienced group of founders including our CEO Kevin Nazemi, who served as the Co-Founder and Co-CEO of Oscar Health (NYSE: OSCR), and a company financially supported by some of the most respected FinTech Investors.

Responsibilities

• Manage compliance training programs implementation for all employees.
• Lead preparation and execution of periodic risk and compliance assessments.
• Manage KYC / AML verification process for new customers, including implementation of manual reviews.
• Help identify and address operational issues through account reconciliation to prevent potential errors.
• Oversee operational and dynamic fraud monitoring of customer accounts, including manual reviews where applicable.
• Monitor and evaluate the effectiveness of compliance and risk management controls and processes.
• Collaborate with external compliance advisors to implement risk management policies and comply with regulatory requirements.

Qualifications

• Strong analytical and problem-solving skills.
• A BA/BS degree.
• Ability to work independently and in a team environment.
• In-depth knowledge of regulatory requirements and industry standards, including BSA/AML, Reg E, UDAAP, and fraud prevention.
• Excellent communication and interpersonal skills.
• At least 3 years of experience in risk management and compliance, preferably at a fintech.

Benefits

• Equity ownership
• Competitive health insurance and benefits

Our Ethos

Treat every customer as if they were our parents. We value integrity and empathy, and work to earn the trust of our customers and community by the choices we make every day. Caring for our customers is at the center of everything for us.