Retail Receptionist Jobs

Summary

Greet and assist customers. Schedule appointments, verify insurance coverage, maintain accurate patient records, and assist with preliminary testing under the Optometrist’s supervision.

Pay Class and Pay Rate

Pay Class: Part Time

Pay Rate: $10.03 - $13.29/hr

Essential Responsibilities

• Perform preliminary testing data collection as directed.
• Greet and assist customers. Schedule appointments according to the Resources Scheduling guidelines. Answer the phone, answer patients’ questions, check patients in and out, collect payments, monitor and perform other front desk tasks as needed.
• Maintain outside and internal Doctor Referral log for medical patients.
• Medical coding, Insurance research, and billing.
• Call for insurance preauthorization. Follow up on hold authorizations.
• Offer current promotions and pricing guidelines to customers. Discuss benefits and features of the discount club card with customers.
• Clean and maintain the reception area.
• Maintain complete and accurate patient records.
• Offer current promotions and starting prices to customers

Experience/Education

• One year of experience, optical preferred.
• HS diploma, GED or 1-5 years of equivalent related job experience

Mental/Physical Requirements

• Meet customer expectations
• Calculate and manipulate numbers/data
• Strong organizational skills
• Exhibit empathy in all interactions
• Bend and stoop continuously
• Reach above shoulder continuously
• Read English
• Work inside location
• Speak clearly and effectively
• Work under stress with interruptions and deadlines
• Follow procedures and instructions
• Work changing schedules to meet business demands
• Use computer effectively and view computer screen
• Problem solving/reasoning

Training Requirements

• Cross training in all departments as needed

Essential Responsibilities Related To Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time. The associate is occasionally required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 20 pounds. The noise level in this location is moderate (use of computers, printers and machines).

Activity

Amount of Time

None

Under 1/3

1/3 to 2/3

Over 2/3

Stand

X

Walk

X

Sit

X

Use hands to touch, handle, or feel

X

Reach with Hands and Arms

X

Climb or balance

Stoop, kneel, crouch, or crawl

Talk or hear

X

Essential Responsibilities Related To Behavioral Characteristics

• Must be energetic and self-motivated.
• Must be a team player.
• Must be able to communicate clearly and effectively with other associates and clients.
• Must be able to problem solve.
• Ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.
• Must be detail orientated and well organized.
• Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis.

HIPAA & Security Requirements

All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.

Visionworks is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state or local law.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. As required by changing business needs, complete additional essential responsibilities as identified and assigned.

Compensation range for the roles is listed above. Applicable salary rangers may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity, and commissions.

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