Receptionist Jobs

Every employee with Ford of Murfreesboro is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!
Benefits

• Paid Holidays
• Medical, Dental & Vision Insurance
• Employee Discounts on products & services
• 401k
• Paid Vacation
• Life Insurance
• Paid Training - Sales

Responsibilities

• Answer phones and direct consumer to the proper department and follow up in a timely manner
• Operate switchboard telephone system
• Calculate the customer’s bill using the dealership’s computer system
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist the managers with various clerical duties as needed
• Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Make change accurately and issue receipts to customers

Qualifications

• Ability to communicate customers' interests needs and requests to management and sales personnel
• Experience with Microsoft Office suite is a plus
• Professional personal appearance
• Clean driving record
• Available to work flexible hours on weeknights & weekends