Resort Front Desk Jobs

We are looking for a Guest Services Representative to serve as our guests' first point of contact and manage all aspects of their accommodation. Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. This position requires weekends and mid-shifts.

Responsibilities

• Upsell additional facilities and services, when appropriate
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Provide information about our hotel, available rooms, rates and amenities
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
• Manage online and phone reservations
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Respond to clients' complaints in a timely and professional manner
• Inform customers about payment methods and verify their credit card data

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Excellent communication and organizational skills
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Experience with hotel reservations software

Job Posted by ApplicantPro