Resident Services Manager Jobs

Under the Supervision of the Director of Supportive Housing & Economic Empowerment the Resident Services Manager provides the residents of Phipps Houses with comprehensive case management, outreach, and counseling for adults. The Resident Services Manager will provide referrals to: HRA for One Shot Deals, ERAP, Screening for Food Stamps, and Medical Insurance. In addition to internal and external referrals to programs such as: Education and Career, HSE, Vocational Training, Employment, and Internships. Substance Abuse Treatment, and Mental Health Services.

Salary range for this role will be $65,000.00 to $70,000.00, based on education, training and experience.

Duties and Responsibilities:

• Maintain concise and accurate resident files and enter data in Salesforce database.
• Other task deemed necessary by the Director or the Deputy Executive Director.
• Maintain and oversee documentation of case files for compliance.
• Support residents with navigating housing court, eviction, and seeking funds for emergency rental assistance.
• Conduct a comprehensive intake assessment for all residents and review the organizations policies and procedures with them.
• Educating residents on understanding the tenant rights and the legal process.
• Provide monthly statistical reports on time and accurately.
• Supervise staff, and support with guidance to meet organizational goals.
• Work cooperatively with staff at all levels to ensure quality service provision and the development and improvement of team performance. Assist residents in the planning, prioritizing and long term goals and short term goals.
• Provide residents with necessary referrals, and inform residents about on-site, agency and community resources that are available to them.
• Participate in supervision, case conferences, staff meetings and professional development training and represent the agency at assigned meetings and conferences.

Qualifications:

Bachelor’s Degree required in Social Work, Psychology, Sociology, or Human Services or related field with two years’ experience. Previous experience in the following areas: low income families, housing, mental illness, substance abuse, health, entitlements, workforce, and formerly incarcerated. Qualified candidate must have a strong understanding of the sensitivity to ethnic and cultural diversity, and knowledge of and commitment to working from a strength-based perspective. Applicant must have excellent written and verbal communication skills, as well as strong computer skills. Bi-lingual (Spanish) a plus.

Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Skills

Preferred

Required

Preferred