Residence Manager Jobs

Functions as the strategic business leader for residential service activities required between the residents and the Hotel. Manages luxury condominium facilities with attention to and supports with operational excellence. Monitors the development and implementation of brand strategies and supports the leadership team in flawless execution. Assists in developing and implementing initiatives that deliver products and services that create owner engagement while remaining in-line with the condominium documents. Acts as the liaison between the owners, hotel and the homeowners and fosters positive relationships between all parties.

JOB FUNCTIONS:

• Maintaining Residences Operations

• Maintains knowledge of owners’ name/number/family members, residence numbers, and floor plans and hours of operation.

• Maintains knowledge of all marketing packages and promotions used by the sales team (if the property is still in sales).

• Verify that the property manager has given approval for any exterior repairs or modifications. All trades people, contractors, personnel etc. are verified upon entering the building. Vital information should be log and prior authorization should be issued. Residence manager should closely supervise all work and repairs.

• Manage and inspect all alterations taking place, Common spaces are being protected and the work is being done according to the scope of the project.

• Manage all move ins for original sale. All new tenants ensure to check all common areas prior to moving and after moving to ensure there was no damage. Upon completion, notify property manager.

• Conduct all performance assessments as well as any disciplinary documentations for the residence team with the assistance of the Hotel’s HR Department.

• Coordinate with POMEC any bids for small projects and work with the property manager to present to the Board if needed.

• Maintain a chronological log containing brief reports of defective systems or machinery, accidents, complaints, major repairs, etc. as well as the corrective actions that were performed.

• Ensure safety and security procedures are strictly followed by all colleagues.

• Continuously train staff to prevent accidents, thefts, vandalism and other potential problems.

• Assists in the day-to-day operations for Residences, including vendor activity on-site and office administration.

• Conducts daily line-ups.

• Participates in monthly departmental meetings to review and assists in the implementation of action plans to improve colleague and owner satisfaction.

• Provides colleague recognition on an ongoing basis.

• Maintains knowledge of and complies with all residences policies and procedures and protects the privacy of the owners.

• Maintain knowledge of homeowner Rules & Regulations.

• Communicates with the General Manager or the Hotel Manager regularly regarding issues and information relating to residents.

• Provides feedback to the General Manager and Hotel Manager for local standard operating procedures and assists with departmental compliance.

• Inform Engineering team of relevant instructions and orders. As needed, written memos should be used.

• Maintain a daily schedule to for all colleagues as well as a job description to efficiently offers structure to support daily productivity.

• Creates an environment of open communication for associates and owners.

• Monitors logbooks and service requests to verify timely completion of tasks.

• Monitors unit admittance procedures and verifies correct key inventory.

• Creates and maintains filing system: work orders, reports, home care records, invoices, correspondence, owner forms and proof of insurance.

• Responds to and files office communication in a timely fashion.

• Maintains accurate homeowner’s roster and follow up with services deficiencies.

• Uses property management software and key control software.

• Manages owner expectations while remaining calm and courteous.

• Works flexible hours, including weekends, holidays and evenings if necessary. Maintain flexibility to address emergencies and the ability to conduct required spot inspections on staff and building systems.

• Ensure that emergency procedures and information are in place (e.g., emergency phone numbers and valve chart).

• Maintain a full set of emergency keys for apartments and other doors throughout the building. A security system should be in place, and keys should be identifiable by codes rather than apartment numbers.

• Managing and conducting residences activities.

• Professional attire required as per hotel standards at all times. Ensure all colleagues are dressed appropriately and maintain professional grooming standards.

• Assists in the planning and execution of services and lifestyle activities involving homeowners and the hotel when applicable.

• Use discretion while communicating building activity to the property manager.

• Supports the leadership team in fostering and maintaining good relationships with the homeowners and their representatives by providing services and amenities aligned with brand and quality standards.

• Complete, review and approve incident reports for accuracy.

• Documents all resident requests, complaints or problems immediately and notifies the appropriate departments.

• Provide training and retraining as needed.

• Submits maintenance and housekeeping requests to the appropriate department and follows up accordingly.

• Collects resident owner’s preferences, tracks and records additional preferences and enters them into the appropriate software system or log.

• Reports any common area items that are not in line with brand standards.

• Assists in the property’s cleanliness and protects physical assets through visual inspections and self-audits. Important location to include but not limited to lobby, elevators, corridors and common areas.

• Other duties as assigned by the general/Hotel Manager

QUALIFICATIONS:

• ESSENTIAL: Bachelor’s degree from an accredited university in Hotel Management, Hospitality, Business Administration, or related major; 2 years’ experience in residential hospitality, or related professional area preferred.

ESSENTIAL:

• Evaluating vendors and purchasing services.

• Strong organizational skills and ability to handle multiple tasks

• Excellent interpersonal and negotiation skills for dealing with vendors and contractors.

• Proven success in guest service results

• Must be computer literate (word, excel, access)

• Strong analytical skills.

• Ability to communicate clearly and professionally in both written and verbal English

• Demonstrated ability to uphold general standards of business ethics

• Demonstrated initiative, attention to detail and follow through.

Salary Range - $90,000 - 110,000 annually