Nurse Manager - Beverly Hills Clinic

The Nurse Manager holds 24-hour accountability for the quality of patient care, efficiency of operations, and human resources management for area(s) assigned. S/he will strive to achieve the optimal patient experience in a cost-effective manner, while applying evidenced-based leadership and practice. The Nurse Manager is responsible for the provision of safe patient care, in a manner that is consistent with the professional standards and hospital policies. The Nurse Manger promotes a positive and professional environment; supervises charge nurses and front-line staff; maintains a stable and productive staff; involves staff at all levels in Shared Governance and Magnet Forces; and makes data driven decisions. S/he will role model performance and behaviors that are consistent with the values of the organization, furthering its mission, vision, and strategic plan.

Manages all clinical and administrative operations, ensuring the clinic runs smoothly and efficiently under the direction of the Regional Operations Director, USC Care and Ambulatory Services. Implements new programs and procedures to improve services and operations. Supervises the utilization of resources and the application of technological developments for patient care. Performs complex and varied administrative and clinical assignments including working as part of the nursing team as needed. Directs nursing practice, education and services. Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention. Ensures patient care and services, clerical functions and financial management are carried out in collaboration with hospital administration and the medical staff in compliance with organizational goals and appropriate agency requirements. Other duties as assigned.

Essential Duties:

• Promotes effective communication and working relationships between staff, providers, and departments. Communicates information, assignments, priorities, and special requests to staff. Manages the clinic schedule and workload of staff. Approves time off requests, completes payroll activities (Kronos).
• Assesses staff education needs and oversees development of education programs. Promotes staff participation in educational opportunities and activities.
• Directly or indirectly supervises all subordinate staff. Recruits, screens, hires, orients, and trains staff. Evaluates employee performance and provides guidance and feedback to assigned staff. Counsels, disciplines, and/or terminates employees as required. Trains all clinical staff to ensure compliance with organizational policies. Maintains staff records. Makes recommendations for promotions, terminations, and salary decisions. Evaluates employee performance. Serves as coach and mentor to staff.
• Participates in policy formation, long-range planning, and policy making for the hospital and the department. Develops and implements administrative policies and procedures. Ensures adherence to policies and procedures, provides interpretation as needed.
• Performs other duties as assigned.
• Assists with development and management of the budget. Authorizes expenditures and directs ongoing purchasing activities. Reviews budget with director to analyze data for trends or conclusions.
• Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention. Performs daily rounding with purpose on staff, providers, and patients.
• Administers use of facilities, equipment, and space, as well as maintenance and repair of existing facilities and equipment.
• Participates in monitoring and evaluating the quality and appropriateness of patient care. Reviews patient care programs to determine effectiveness in meeting established goals for care, treatment, and/or procedures, adherence to departmental and organizational policies, and conformance with established patient care standards. Initiates appropriate action to correct or enhance patient care programs.
• Ensures patient care is rendered in accordance with regulatory and accreditation agency standards and federal and state regulations. Displays understanding of governing regulations, Title 22 and JCAHO requirements, defining and maintaining the standards of nursing practice while ensuring consistency with hospital standards. Oversees activities of quality assurance programs.
• Investigates and resolves incidents and complaints or suggestions from physicians, patients, visitors, and staff. Corrects deficiencies, if any, and prepares documentation or explanation as needed. Liaises with other departments to facilitate problem resolution. Records and investigates all incidents/accidents that occur.

Required Qualifications:

• Excellent communication skills both oral and written.
• Able to function independently and as a member of a team.
• Committed to the development of professional practices.
• Organization/time management skills
• Excellent analytical, problem-solving, planning and evaluation skills.
• Bachelor’s Degree in Nursing
• 2 years experience in a management or charge nurse position required. *Proven performance may substitute for years of experience.
• 3 years experience as an RN
• Committed to excellence in patient care and customer service.
• Must be computer literate in Outlook, Word and Excel.
• Commitment to continuous quality improvement and results driven outcomes.

Preferred Qualifications:

• Master’s Degree in Nursing or in progress *Master’s Degree in Nursing may be in lieu-of Bachelor’s Degree in Nursing.

• Experience in Acute or Ambulatory setting
• Experience in the field of Internal Medicine

Required Licenses/Certifications:

• Registered Nurse – RN (CA Board of Registered Nursing)
• Basic Life Support (BLS) Healthcare Provider from American Heart Association
• Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The annual base salary range for this position is $133,120.00 - $219,648.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.