Reservations Agent Jobs

Job Title: RESERVATIONS AGENT Department: Sales Reports To: Reservations Manager Rate of Pay: $15-16 plus Commissions Shift: Monday-Friday 8 AM-6 PM, Saturday 9 AM-5 PM Sunday 10 AM-4PM Must be available to work weekends and holidays Part-Time, Year Round Position SUMMARY Sell potential guest a Sundance experience. Ensure accuracy of reservations, accounting, extranets and databases. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Warmly greet and thank each contact. Assist potential guest with reserving and booking their Sundance experience. Provide exceptional customer service and relations. Ensure accuracy of all aspects of the reservation. Provide timely correspondence to guest and potential guest. Responsible for daily checklist. Track various data accurately. Develop extensive knowledge of accommodations, amenities, resort, events and programming. Effectively communicate Sundance knowledge to all contacts. If the opportunity arises, share the Sundance story of land preservation and environmental commitment. Assist in compiling reports. Ensure stock of updated lodging and resort information. Ensure accuracy of extranets and Property Management System databases. Assist other departments with various projects, including reservations. ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO: Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, service standards, and values. Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures. Be flexible to meet business demands, work well under pressure, meet deadlines, and manage time appropriately. Work with a broad based constituency and provide excellent service to all internal and external guests. Demonstrate cooperative behavior with colleagues and supervisors. Keep information confidential as directed in the confidentiality agreement. Support and comply with all Sundance policies, procedures, and standards. Protect Sundance assets. Be a positive ambassador of Sundance inside and outside of work ENVIRONMENTAL COMMITMENT Support and participate in environmental programs associated with position, for example: minimize waste, recycle, conserve energy, purchase and use sustainable products, educate co-workers/guests on environmental ethic, support vendors with similar environmental ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats, carpool with co-workers to minimize carbon emissions. All employees are invited to participate in environmental or Sundance Preserve sponsored events. DRESS CODE Sundance recognizes the impact that our image has on the guest's impression of the resort and the perception of our ability to provide professional service to our clientele. In order to best promote a positive, professional image that meets Sundance guest's expectations, employees are required to dress in a professional, conservative fashion that is appropriate for their area. Please use the following as a minimum standard: All aspects of the Personal Appearance policy (SPL#50) must be in compliance. Reservationists are required to wear nametags at all times while on duty. Clothing must be unwrinkled, clean, and in good condition (no rips, tears, or frays regardless of whether accidental or fashionably placed). Blue jeans are permitted. Men's shirts must be tucked in. Appropriate skirt length is from the knee to the ankle. Tank tops, halter tops, tube tops and spaghetti straps are prohibited. Sleeveless shirts are permitted for females. Bare midriffs are prohibited. Shorts are not permitted. Dress sandals are permitted for females. Flip flops are prohibited in all areas. Tennis shoes are acceptable if in good condition. T-Shirts (long or short-sleeved) only allowed if they have the Sundance logo on them. Hats are not allowed. Reservationists must be dressed in a way that would be appropriate for face-to-face interaction with a Sundance guest at all times. Sundance will reasonably accommodate employees with religious beliefs or a disability that may make it difficult for that employee to comply fully with the Personal Appearance Policy. Employees should contact their supervisor or Human Resources to request a reasonable accommodation that will comply to the greatest extent possible with the policy. DISCLAIMER This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or GED; or three to six months related experience and/or training; or equivalent combination of education and experience. Must have customer service experience. Must be detail oriented and have great customer service skills. Must have phone sales experience. TECHNICAL/COMPUTER SKILLS Must have proficient computer abilities and be able to type 40 words per minute. Must be proficient with a ten key. Must be proficient in word processing, spreadsheets, internet navigation, electronic mail, and gain proficiency in our Property Management System. CERTIFICATIONS, LICENSES, REGISTRATIONS LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Must speak, read and write English accurately and fluently. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand, climb or balance, stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. OTHER QUALIFICATIONS Must be 18 years of age or older. Job Posted by ApplicantPro