Central Reservations Agent Jobs

• Benefits: This position is eligible to enroll in company subsidized medical, dental, vision, flexible spending, HSA, life/disability options, matching 401K; season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e., food & beverage, retail/rental, tickets, Athletic Club, etc.) also available.
• Compensation: Proposed hiring rate of $18.50 to $20.40+, actual pay will be adjusted based on experience. Commission will be in addition to hourly wages, actual results will vary by individual; commission details provided during interview.

Central Reservations is a fun and exciting way to join the ski industry and the Copper family. It is often the starting place for advancement in the resort and sales industry. Central Reservations is an upbeat, energetic environment that provides opportunities to earn while still getting to play in the mountains. The Reservations Agent should be eager to learn, experience, and sell all that Copper has to offer.

The Reservations Agent should be enthusiastic about working in a fast-paced sales and customer service environment. The Reservations Agent sells in an inbound call center environment, earning a base wage plus commission. Strategic outbound sales and guest service calls are required. The role of the Reservations Agent is to book lodging accommodations and resort services to our guests. Lodging accommodations include several unit types on a short-term rental program including hotel rooms, condominiums, and vacation homes. The responsibility of the Reservations Agent is to match guest needs with the appropriate products, while setting clear and accurate expectations and ensuring reservations are free from error. The Agent is responsible for offering products additional to lodging such as lift tickets, rental equipment, ski/snowboard lessons, pass products, Woodward, ground transportation, golf, and tubing. Reservations Agents must display willingness to learn all lines of business, including but not limited to FIT, Group, and Wholesale.

Excellent communication, attention to detail, customer service & sales skills, teamwork, and ability to work in an office environment are a must. The position is required to have a flexible schedule and required to use multiple software applications at a time. Intermediate to advanced computer skills are necessary for all qualified candidates. Product, resort, sales, service, and system application training will be provided to all hired employees. Enjoy an incentive-based structure with exciting rewards for top sales and accuracy, as well as commission for sales. Experience friendly competition within the work environment and be enthusiastic about our exciting sales culture.

The Central Reservations Agent responsibilities include, but are not limited to the following:

• Meet productivity and quality standards.
• Deeply understand lodging inventory, sales and service techniques, systems, and procedures. Set yourself up for success!
• Outbound calls to existing client base for incremental sales.
• Give world-class service to all guests.
• Be on-time for all scheduled shifts and maintain acceptable attendance.
• Offer package components on every opportunity and maintain an above average conversion percentage.
• The Agent will be responsible for taking inbound calls for all Free Independent Travelers, Group, and Wholesale lines of business.
• Assist with special projects and/or tasks when needed.
• They are expected to maintain an advanced knowledge of Copper Mountain and partnering products.
• Have fun on the phone. Create relationships with our guests. Leave your problems at the office door and be excited about both the product you have to offer to our guests and Central Reservations.

Other Duties as Assigned:

• This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.
• Functions as an ambassador of Copper Mountain, modeling and sharing the Copper "culture" with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest's expectations and create memories for our guests and staff.

• Follows established policies and procedures.
• Is flexible with hours and days of work.
• Is organized in tasks. Sees projects through to the finish. Has good follow-through and makes it a habit of getting back to people on issues.
• Is able to work any hours of the day, any days of the week.
• Can handle fast paced, potentially high-pressure environment.
• Is supportive of Core Values.
• Professional appearance. Adheres to all grooming guidelines.
• Is comfortable to challenge established policies and procedures, but once established, is supportive of those rules.
• Is honest and has the highest integrity.
• Prioritizes and re-prioritizes personal time and work, to have a good balance in life.
• Is able to handle and manage confidential information.
• Sets the example for others and is above reproach.

• Applicant must be able to speak and pronounce the English language, free from error, on a consistent basis.
• Must be able to lift and carry items up to 50 lbs.
• Must be able to sit for long periods of time.

• Previous sales and Call Center experience extremely helpful.
• System knowledge of the following is preferred, but not required: Visual One (V1), Resort Technologies Partners (RTP ONE), Inntopia and TrackPulse.
• Must be able to work on a computer efficiently and accurately, including Microsoft Word and Outlook.
• College degree is preferred.
• Guest Services skills, conflict resolution skills, and general office equipment use preferred.

POWDR-Copper Mountain, LLC is an equal opportunity employer and that race/color/religion/sex/sexual orientation/gender identity/national origin/disability/protected veterans or any other applicable status protected by state or local law, are not taken into account in any employment decision. We offer competitive benefits, employee housing, and a unique work atmosphere. All of our job opportunities are located at Copper Mountain Resort in Summit County, Colorado. 90 miles west of Denver, we are situated in the heart of Colorado's playground. All candidates must fill out an application to be considered for employment.

Can you see yourself here- Apply now!