Director Of Reservations Jobs

The Hotel
Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve.
Location
The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer.
General Duties And Responsibilities
Collaborate with Director of Revenue Management, Director of Food and Beverage and Director of Spa Membership to maximize guestrooms, outlet and spa space availability.

• Coach and mentor Reservation Sales Agents; provide and facilitate ongoing departmental training opportunities for all Reservations associates.
• Monitor and maintain cleanliness and working condition of department equipment and supplies.
• Ensure staff's knowledge of hotel services, features, and amenities; share local information to keep Reservation Sales Agents well informed for our guests.
• Assist Reservations staff whenever necessary in performing all job functions.
• Monitor and ensure that the Reservations team members perform their job functions to the highest standard at all times.
• Ensure that sufficient staffing is present to meet the daily business demands.
• Conduct performance appraisals of designated staff as required.
• Conduct daily line-up; communicate anticipated business demands daily with the Reservations team.
• Ensure payroll forecast are accurately completed and submitted timely.
• Work closely with the Front Office Manager in determining the percentage for overbooking.
• Accommodate all guest requests in an accurate end efficient manner.
• Coordinate all group requests and needs; communicate effectively with all departments to ensure guest satisfaction.
• Advise the hotel staff of the forecasted occupancy and any changes in that occupancy.
• Assign specific tasks to team members as they arise; assign projects as needed.
• Ensure payroll is documented and submitted accurately and promptly.
• Ensure that the Reservation phone lines are attended at all times.
• Conduct ongoing training with existing staff and ensure that new staff is certified as required.
• Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals.

Experience And Requirements

• Must be able to work a flexible schedule (including weekends and holidays) to accommodate all business directives and goals.
• Bachelor's Degree in Hospitality or a related field is preferred.
• Must possess a minimum of 2+ years in Reservations Management or Supervision; those with direct luxury experience will be strongly preferred.
• Must possess strong computer proficiency to include MS Office, Word, Excel, PowerPoint, Opera, HotSOS, MICROS, OpenTable, etc.
• Excellent communications skills with fluency in English required; must possess a superior telephone demeanor at all times.