Research Manager Jobs

A Little About Us…
We are Knit and we are on a mission to help brands make customer-centric decisions. We are doing this by building an end-to-end market research platform that helps brands gather, analyze, and share quantitative and video feedback quickly and at scale. Today, we help 80+ brands across multiple industries, with some notable customers including the WNBA, NASCAR, JBL, Adobe, and more.
Overview & Responsibilities
The Research Manager is a key role on Knit’s Research team. The purpose of the role is to support end-to-end market research projects on Knit’s platform to generate insights and answers for customers’ key business questions. This role touches the full research process from scoping, questionnaire design, programming, fielding, data analysis, reporting, to product support.
Responsibilities
Who we’re looking for…
Role: Research Manager
Team: Research
Reports To: Research Director
Supervisory Responsibility: This role currently does not have any direct reports. This role will occasionally manage freelancers, contractors, or interns.
Ideal Start Date: ASAP
Location: We have a remote working policy, so we are looking for teammates anywhere in the US! However, we do have an office in Austin, Texas, where we would love for you to work any time you’d like.
What you will own:
Project Scoping & Study Design

• Collaborate with customers on study design edits and feedback
• Collaborate with the Research Director and Research Manager to manage day-to-day customer relationships
• Write quantitative & qualitative questionnaires from scratch to design studies that ladder up to customer’s business objectives
• Lead project kick-off calls and scope custom research projects to answer customers’ most critical business questions

Survey Programming & Quality Assurance

• Ensure completion of programming by established deadlines and/or notifying teams with alternate plans when necessary
• Provide technical support and guidance on survey programming best practices
• Integrate graphic, multimedia and specialty survey components when needed
• Accurately program all of Knit studies into Qualtrics and the Knit dashboard
• Conduct quality control checks to ensure error-free studies
• Identify and implement innovative programming techniques and non-standard solutions to programming challenges when needed
• Review survey questionnaires and formulate recommendations to ensure efficient programming and optimize data outputs for reporting based on customers’ research needs
• Collaborate with Knit’s Product Success Manager to ensure studies are fielded accurately and efficiently

Reporting

• Coordinate with Knit’s Strategist team to compile and analyze quant & quant data to create custom report decks to summarize key learnings in a customer presentation
• Present key findings to customers via Zoom report readouts (and sometimes in-person meetings)

Project Management

• Drive product enablement & product success support for customers opting for “DIY” projects, ensuring teams are properly onboarded to Knit’s technology and projects are set up for success
• Project manage research projects from start to finish by collaborating with clients and the internal Knit team to set and meet project deadlines
• Collaborate with the Tech & Product teams to optimize the customer experience
• Collaborate with the Partnerships team to support customer retention and renewals
• Product Success

Key performance indicators for the Customer Success team:

• Net Retention Rate (NRR) and overall retention through creating an exceptional customer experience
• Scope of Work Fulfillment (SOW) & Credit Usage
• Key results included are hitting customer deadlines, meeting customer audience quotas, facilitating positive customer relationships, and designing studies and reports that fulfill customer’s business and research objectives

At the end of the day, we’re a fast-growing startup with a super lean team, so we’re looking for somebody that doesn’t shy away from new projects and challenging experiences!
Requirements
Key Skills We’re Looking For…
Market Research Experience

• Must have experience with Qualtrics, specifically proficient at programming surveys within Qualtrics
• Understanding of survey methodology, questionnaire design, quantitative research, qualitative research, and voice of consumer video feedback (asynchronous video)
• Must have at least 3 years in a client-facing research or insights role, preferably in an agency setting servicing multiple clients at once
• Ability to translate customers’ business goals and questions into a research plan
• Exceptional analytical & storytelling skills, including the ability to translate research results into business impacts for customers

Client-Facing Communication Skills

• Excellence in customer conversations, managing expectations, building relationships, presenting insights reports, and consulting customers on business decisions backed by research

Project Management Skills

• Exceptional project management, organizational, and problem-solving skills to efficiently coordinate with the Customer Success team in executing research projects