Remote - Virtual Medical Team Manager, Flex Labor

About Us
One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
The Opportunity
As we continue to expand and transform the primary care experience, we're looking for energetic and passionate leaders to support the people, processes, and technology that make One Medical unique. As a Virtual Medical Team (VMT) Manager, Flex Labor you will be responsible for meeting One Medical patient promises of outstanding quality of care, access, and truly patient-centered experiences at an affordable cost. In collaboration with your manager, the National VMT Ops Leader, you will support the expansion of the Virtual Medical Team, which provides 24/7/365 virtual care now across the entire US partnering with in-office providers to provide a seamless patient experience for our members in person and out of office. More specifically, this role will support our flex labor team, including per diem and contractor vendors, in partnership with our virtual clinical leaders.
You are a strong people leader who has a proven track record of aligning teams to achieve results. You take a holistic approach to improvement that positively impacts both patient and team experience. You are able to pursue improvement, developing processes and achieving a high level of success with execution, while taking into account multiple stakeholder requirements. You are interested in both supporting the best in class patient experience while building the future of virtual primary care.
What You'll Likely Work On

• Run relationships with external vendors to drive vendor performance by accessing data, identifying areas of opportunity, following up on action items for weekly performance, and payment for services
• Create a program for hiring, training, and managing a team of clinical contractors
• Assist with the development of weekly, monthly and quarterly goals and action plans in partnership with key stakeholders such as the workforce management, central operations, and virtual care leadership
• Own the management of our flex labor workforce by collaborating with our workforce management team and clinical leaders to ensure nationwide staffing coverage
• Using the virtual care staffing model and hiring budget, decide on requisition details (schedules and timing) in partnership with your Regional Virtual Medical Directors and workforce management
• Pull and analyze daily reporting data for patient response times, inflow, and team performance to understand and achieve performance goals in partnership with the Virtual Medical Directors, including driving internal per diem performance and management

Wh
At You'll Need

• Experience using lean improvement and project management skills are a plus
• Familiarity working with scheduling, staffing, and analytics software (Excel, Tableau, G suite)
• 4+ years experience managing high performing teams, with a preference for experience in customer-facing teams and services
• Experience in healthcare, particularly in collaboration with clinicians, is highly desirable
• Proven ability to use data analytics to drive results and continuously improve workflows
• 3+ year of officially managing relationships with external partnerships or vendors

Benefits Designed To Aid Your Health And Wellness
Taking care of you today

• Paid sabbatical after 5 and 10 years
• PTO cash outs - Option to cash out up to 40 accrued hours per year
• Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental and Vision plans
• Free One Medical memberships for yourself, your friends and family
• Pre-Tax commuter benefits

One Medical is committed to fair and equitable compensation practices.
The base hourly range for this role is $72,000 to $134,000 based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit https://www.onemedical.com/careers/
Protecting your future for you and your family

• Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
• Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
• Opportunity to participate in company equity programs
• Credit towards emergency childcare
• Extra contributions toward maternity and paternity leave
• 401K match

This is a remote full-time role in which you can be based in any location we operate.
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.
One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information.