Medical Billing Customer Support Remote

About Rotech

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com

Overview and Responsibilities

Summary
We are seeking a dedicated Customer Support Specialist - REMOTE to join our Rotech team. In this position you will provide support to the customers of the Support Center (patients, referral sources and employees) by performing tasks related to patient care and third party reimbursement. Primarily responsible for new order intake to encompass accuracy with clinical, billing and care related information and processing. First line of contact with new customers.
Pay starting at $14.50 plus a Quarterly Bonus opportunity

• 100% REMOTE Work from Home day one of employment
• Must live in the US and live within 60 miles of any Rotech Location
• CPAP Centralized Care Team: Mon - Fri 8am - 5pm

Essential Duties and Responsibilities

• Develops and maintains a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
• Conducts insurance verification and eligibility for services/products
• Obtains authorization and qualification documentation
• Provides product/service information and education by answering questions, offering assistance
• Prepares complete and accurate files for Billing Department
• Manages all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts and processing paperwork
• Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies
• Maintains accuracy and quality control throughout patient contact and data entry
• Collects co-pays and deductible amounts
• Performs other duties as assigned
• Builds relationships with locations, field management, patients and referral sources
• Brings ideas for process or efficiency improvements to supervisor
• Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns
• Processes new orders, responds to questions, resolves issues or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction
• Processes work orders to field locations and coordinates timely fulfillment of products and services ordered
• Works extensively with eIntake proprietary system

Qualifications

Employment is contingent on

• Drug screen (when applicable for the position)
• Background investigation (company-wide)
• Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Education and/or Experience

• One to three years of related prior work experience in a team-oriented environment
• Strong customer service background
• Experience in medical field and administrative record management
• High school diploma or GED equivalent required

Skills, Knowledge and Abilities

• Sense of urgency and responsiveness to physicians, location employees and patients
• Self-motivation, organized, time-management and deductive problem solving skills
• Helpful, knowledgeable and polite while maintaining a positive attitude
• Knowledge of medical billing practices and of billing reimbursement
• Effectively communicate in English; both oral and written
• Work independently and as part of a team
• Multi-task along with attention to detail
• Medical terminology
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Interpret a variety of communications in English (verbal, non-verbal, written, listening and visual)

Physical Demands

• Requires close vision to small print on computer and or paperwork; extensive hours working on the computer
• Lifting of 10lbs.
• Requires sitting, walking, standing, talking or listening; extensive hours sitting at a desk

Machines, Equipment and Technical Abilities

• Office equipment; fax machine, copier, printer, phone and computer / tablet
• Internet navigation and research
• Email transmission and communication
• Microsoft applications; Word and Excel

Rotech Information

Benefits

• 401k
• Bonus and Incentive Opportunities
• Telephone reimbursement (when applicable for the position)
• Mileage reimbursement (when applicable for the position)
• Medical, Dental and Vision
• Generous Paid Time Off and Paid Holidays
• Life Insurance and Disability

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Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.