Remote - Supervisor, Travel Sales

It’s a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

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Position Description

Primary Duties and Responsibilities:

This position is responsible for managing all aspects of Travel sales in a call center environment. Accountable for sales, revenue, and profitability, staff development, and ensuring that all policies and procedures set in place by ACG are followed. Provides leadership, guidance, development, and direction to Travel Sales Center staff to optimize sales, grow revenue and ensure the highest level of service is delivered. Monitors calls for quality and evaluate individual and overall team performance. Resolves complaints from internal and external clients to ensure that a fair and positive outcome is reached. Assists management in developing expense and staffing budget projections. Communicates with vendors to resolve problems as necessary. Participates in the department process related to the selection, hiring, training and development, coaching, and counseling of assigned staff. Provides guidance and positive reinforcement to develop proactive sales skills, destination and specialization expertise, strategic use of Continuous Education program, and other training opportunities. Includes ongoing motivation and recognition of sales staff.

Supervisory Responsibilities:

Supervises Travel Counselors – TSC

Required Qualifications

Education:

Experience:

Knowledge and Skills:

Preferred Qualifications

Total Compensation Overview:

Travel Sales Supervisors will earn a competitive annual salary of $54,643.68 - $97,156.80.

Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:

Work Environment

This is a remote call center position. Call Center employees work remotely full-time. An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located <50 miles from an office) until connectivity or service levels are restored.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit