Vip Trsa Travel Counselor

Role Summary

The role of the TRSA Traveler Counselor at GBT is to deliver a premiere service experience for travelers within the disabled community who require special assistance. Individuals in this role will be providing consultative, creative and timely travel solutions, using available tools and technology as needed. It is an exceedingly high touch service environment, where you will have true accountability for the service relationship and customer experience.

The role sits within our First Concierge platform and is part of a highly skilled virtual (at home) team of Corporate Travel Counselors. The role would report to a Team Coach.

We service customers 24 hours a day, 7 days a week, 365 days a year. Should you be hired for a daytime shift, you would not be requested to work evenings/overnights unless you choose that option/have a desire. Candidates receive top hourly wage, are eligible for skills based (dual GDS) compensation of $750 every six months as applicable and have the opportunity to work a variety of shifts including afternoon and overnight shifts; pay differential for our evening, overnight and weekend shifts ranges from 10 – 15% (contingent upon shift). KPIs: Hotel Revenue, Cost of Poor Quality, Customer Satisfaction, and transaction per hour relative to peer.

Principle accountabilities

The TRSA First Travel Consultant role has the following accountabilities:

Previous Experience:

Skills and Competencies:

Location

The US national hourly wage range for this position is from $20.00 to $35.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.