Customer Technical Representative - Call Center (Full-Time) - Remote | Wfh

Welcome to a dynamic and growing work environment that offers fantastic benefits and abundant opportunities for advancement! Our company, a global leader in consumer electronics, is seeking a dedicated Customer Technical Representative to join our team. We pride ourselves on creating innovative products that have earned acclaim from Grammy Award winners to crowdfunding backers worldwide.
About The Position
Are you a customer service enthusiast with exceptional communication skills? If so, we want you to join our team and provide top-notch support to our North American customers. In this role, you will assist customers with product inquiries, troubleshooting, and ensure their satisfaction with our products and services. You'll collaborate with a global team of quick learners, all contributing to the company's rapid growth.
Responsibilities
Answer customer calls and promptly respond to inquiries.
Diagnose product issues and provide troubleshooting guidance.
Offer product and service information to customers.
Maintain detailed call logs and reports as required.
Encourage customers to participate in post-call surveys.
Stay updated on new troubleshooting methods and products.
Meet individual service levels and goals set by your supervisor.
Adhere to internal policies regarding warranties and replacements.
De-escalate situations with upset customers.
Recommend products based on customer needs and follow up via email.
Follow RMA or refund procedures.
Address unresolved customer inquiries.
Perform other duties as assigned.
Preferred Skills
Minimum 5 years of Call Center experience.
5+ years as a Tech Support Representative.
Bilingual in Spanish is a plus.
Typing speed of at least 35 WPM.
Strong customer service orientation.
Excellent communication skills and attention to detail.
Ability to work in a fast-paced, results-oriented environment.
Technical aptitude and quick learning ability.
Benefits
Paid Time Off (PTO)
Medical, Vision, and Dental Insurance
Product Discounts
401K
Performance Bonuses
Remote Work
Opportunities for career advancement
Comprehensive Training and Coaching
Schedule
This position requires weekend availability.
About Our Company
Company is a global leader in smart charging technologies and consumer products for various settings, including homes and vehicles. Established in 2011, we've consistently innovated and grown, expanding into automotive, audio, entertainment, and the smart home industry.
Employment Type: Full-Time
Salary: $ 19.00 20.00 Per Hour