Patient Account Specialist - Call Center - Remote

Description

Call Center, remote, Day position. The general salary range for this job opening at PeaceHealth is $18.30 – $27.46. The actual hiring rate is dependent upon several factors, including but not limited to, the job/position responsibilities, location, terms of the applicable collective bargaining agreement, education, training, work experience, seniority, work performance, etc.

Hours are 0930-1800 PST

Must live within one hour drive from one of larger hospitals in Vancouver, WA, Bellingham, WA or Springfield, OR or Ketchikan, AK

This position will be performed fully remote. If telecommuting, PeaceHealth will provide the caregiver with necessary computer equipment. It is the responsibility of the caregiver to provide Internet access.

Works in a call center with patients and/or authorized designees to address payment options, provide insurance setup options and complete related paperwork for both Hospital and Clinic services. Establishes and monitors payment arrangements with patients using guidelines established under the collection policy; resolve patient concerns and third-party issues to achieve a zero-balance account. Ensures acceptable cash flow and appropriate Days in Accounts Receivable via timely follow-up and resolution of balances owed.

Details of the position:

• Performs data entry, maintains customer databases, and document all calls. Assists customers with various patient account-related questions by telephone and through written correspondence. Completes adjustments, account notes, balance transfers, claim disposition and other necessary transaction to facilitate appropriate computer system activity.
• Assist patients with the application process for outreach programs and our obligations to maintain certifications as required by the state(s) and/or contractual obligations.
• Works directly with responsible party to resolve outstanding patient account. This can include, making a payment in full or setting up and monitors payment plans in accordance with PeaceHealth Policy.
• Communicates all necessary requirements needed to support third party and government billing, including workers compensation.
• Obtains information to secure appropriate payment of account by working with insurance companies, government agencies, other departments, providers’ offices, attorneys’ offices, patients, and any other parties as necessary.
• Rebills, transfers payments, processes refund requests or adjusts misapplied payments as necessary.
• Communicates with patients via phone, email, MyPeaceHealth, and letters to respond to inquiries or obtain required documents for PeaceHealth’s Financial Assistance Program.
• May perform skip tracing on patients with return mail; May perform insurance verification.; May be responsible to monitor and negotiate settlements with third parties
• Completes all necessary research, account assignment, etc. for accounts assigned to collection agency, or necessary court documents for patient bankruptcies and probate.
• Communicates with patients in writing via MyPeaceHealth to answer general inquiries and billing questions.
• Screens patients and processes Financial Assistance Applications by verifying eligibility per PeaceHealth policy and in accordance with the Federal Poverty Level. Make manual adjustments to patient accounts in accordance with Financial Assistance Approvals.

What I bring:

• Excellent customer service skills are required
• Working knowledge of standard office equipment
• Excellent problem solving and critical thinking skills
• Minimum of one year experience in collections, customer service, billing or related medical field preferred.
• Proficient use of computers including MS Office applications
• Ability to work both independently and interdependently with staff and team members with limited supervision
• Strong communication skills, both verbal and written
• Familiarity with government, commercial and third-party billing preferred.
• College coursework in accounting, business, medical terminology, communication, and social work preferred.
• Proficiency with 10-key calculators alphanumeric data entry skills are required

PHYSICAL/COGNITIVE REQUIREMENTS:

• Work is performed under normal working conditions with adequate lighting and ventilation.
• Ability to lift objects weighing 30 lbs. or less.
• Job duties frequently require intense concentration and attention to detail (up to 65% of work time).
• Work requires fairly light physical exertion from up to 65% of the time.

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.

Must be fully vaccinated for COVID-19 including 2 doses of a 2-dose series or 1 dose of a 1-dose series plus 14 days beyond the final dose prior to start date.